Must have

3-5 years of experience in a telephone-based customer service or retail sales environment
Proven sales experience with a track record of driving revenue and exceeding goals.
Fluent in English with clear and concise verbal and written communication skills in order to deliver effective and pleasant customer service via telephone and email
Possess listening skills to fully comprehend customer needs
Basic computer skills, required
Type 50 WPM, preferred
Ability to multi-task in a fast-paced, team-oriented environment
Regularly work on a computer and focus on a screen or monitor
Possess excellent typing, spelling, and grammar skills
Great attendance and punctuality
Excellent performer; deliver high-quality results consistently
Demonstrate a high level of professionalism and a positive attitude
Authorized to work in the United States

Full description

Retail Store Customer Service Representative The Schedule for this is: Thursday, Friday, Monday 10am-7pm, Saturday 8am-5pm Sunday 9am-5pm

WeatherTech Direct is seeking well-qualifiedRetail Store Customer Service Representatives to ensure the overall satisfaction of customers in our Bolingbrook, IL factory store. Our Customer Service Representatives provide exceptional customer support and product knowledge to our customers via in person, phone, and email interactions/correspondence.

As a Retail Store Customer Service Representative, you will

Deliver world-class customer service in our factory showroom
Communicate with customers via telephone and email to process customer orders, exchanges, and returns according to established department policies and procedures
Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs
Provide timely feedback to management regarding service failures or customer concerns
Work a varied schedule consisting of day, evening, night, weekend, and holiday hours
Perform other duties as assigned

Qualifications

3-5 years of experience in a telephone-based customer service or retail sales environment
Proven sales experience with a track record of driving revenue and exceeding goals.
Fluent in English with clear and concise verbal and written communication skills in order to deliver effective and pleasant customer service via telephone and email
Possess listening skills to fully comprehend customer needs
Basic computer skills, required
Type 50 WPM, preferred
Ability to multi-task in a fast-paced, team-oriented environment
Regularly work on a computer and focus on a screen or monitor
Possess excellent typing, spelling, and grammar skills
Great attendance and punctuality
Excellent performer; deliver high-quality results consistently
Demonstrate a high level of professionalism and a positive attitude
Authorized to work in the United States

WTC1

Retail Store Customer Service Representative

Compensation

Not disclosed

Location

Bolingbrook, IL, US

Work setup

Not specified

Seniority

Not specified

Employment

Not specified

Experience

3+ years

Must have

3-5 years of experience in a telephone-based customer service or retail sales environment
Proven sales experience with a track record of driving revenue and exceeding goals.
Fluent in English with clear and concise verbal and written communication skills in order to deliver effective and pleasant customer service via telephone and email
Possess listening skills to fully comprehend customer needs
Basic computer skills, required
Type 50 WPM, preferred
Ability to multi-task in a fast-paced, team-oriented environment
Regularly work on a computer and focus on a screen or monitor
Possess excellent typing, spelling, and grammar skills
Great attendance and punctuality
Excellent performer; deliver high-quality results consistently
Demonstrate a high level of professionalism and a positive attitude
Authorized to work in the United States

Full description

Retail Store Customer Service Representative The Schedule for this is: Thursday, Friday, Monday 10am-7pm, Saturday 8am-5pm Sunday 9am-5pm

As a Retail Store Customer Service Representative, you will

Deliver world-class customer service in our factory showroom
Communicate with customers via telephone and email to process customer orders, exchanges, and returns according to established department policies and procedures
Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs
Provide timely feedback to management regarding service failures or customer concerns
Work a varied schedule consisting of day, evening, night, weekend, and holiday hours
Perform other duties as assigned

Qualifications

3-5 years of experience in a telephone-based customer service or retail sales environment
Proven sales experience with a track record of driving revenue and exceeding goals.
Fluent in English with clear and concise verbal and written communication skills in order to deliver effective and pleasant customer service via telephone and email
Possess listening skills to fully comprehend customer needs
Basic computer skills, required
Type 50 WPM, preferred
Ability to multi-task in a fast-paced, team-oriented environment
Regularly work on a computer and focus on a screen or monitor
Possess excellent typing, spelling, and grammar skills
Great attendance and punctuality
Excellent performer; deliver high-quality results consistently
Demonstrate a high level of professionalism and a positive attitude
Authorized to work in the United States

WTC1