Revenue Cycle Managed Services - AR Supervisor

Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit

Impact Advisors is seeking a dynamic and motivated AR Supervisor. This supervisor will be responsible for managing a group of near shore AR representatives and driving cash collections for a provider system. The AR Supervisor plays a critical frontline leadership role and serves as a partner to AR Managers and Directors, supporting both team performance and client outcomes.

Extensive travel to Mexico City OR ability to expatriate to Mexico for 1 year required.

The AR Supervisor manages between 10-15 AR representatives in a nearshore location. This position will play a key leadership position in the continued growth and optimization of Impact Advisors' nearshore revenue cycle operations. The AR Supervisor will partner with US and Mexico-based leadership teams to support workforce development, operational consistency, and scalable delivery models that drive client outcomes. The position requires regular travel to Mexico, including extended stays of up to three weeks every other month, to support onboarding, training, team engagement, operational oversight, and leadership development activities.

This position reports to the AR Director and offers a unique opportunity to contribute to client success while making a meaningful impact on the healthcare industry.

Key Responsibilities:Daily Operational Oversight:

• Monitor key AR performance metrics including cash collections, aged AR, denial rates, productivity, quality scores, accounts worked, and payer-specific trends to ensure achievement of client and organizational targets.
• Ensure timely escalation and resolution of payer issues, including payment delays, contract discrepancies, authorization concerns, and systemic billing barriers impacting cash flow
• Conduct account audits and quality reviews to validate follow-up accuracy, documentation standards, appeal effectiveness, and compliance with client and regulatory requirements.
• Oversee management of high-dollar and high-priority accounts, ensuring appropriate escalation and resolution strategies are implemented to maximize reimbursement.
• Review escalated or complex claims requiring supervisor intervention, and support resolution for those claims, while incorporating training to the rep.

Staff Leadership:

• Partner with leadership to develop and execute workforce planning strategies, including onboarding, training, and capacity management for expanding nearshore teams.