Revenue Cycle Manager

For 30 years, Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart™ by delivering innovative software and services that drive clinical, financial, and operational success. For ambulatory surgery centers (ASCs), SIS provides comprehensive software and services, including ASC management, electronic health records (EHRs), patient engagement capabilities, compliance technology, and revenue cycle management and transcription services, all built specifically for ASCs. For hospital perioperative teams, SIS offers an easy-to-use anesthesia information management system (AIMS).

Serving over 2,900 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes.

Recognized as the No. 1 ASC EHR vendor by Black Book for 11 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2026, 2025, 2023, and 2022, SIS remains the trusted choice for surgical providers seeking to enhance their performance.

Discover how SIS can help you Operate Smart™ at sisfirst.com.

THIS IS A REMOTE POSITION

The Revenue Cycle Manager (RCM) will lead a revenue cycle team or region, providing direct supervision to associates while driving strong communication, sound decision‑making, and measurable results for clients. This is an exciting time of growth for the organization, and this role offers the opportunity to join a dynamic, collaborative team that is expanding services, strengthening processes, and delivering meaningful impact across a growing client base.

In this role, the RCM will be responsible for achieving clearly defined outcomes for multiple clients within a medical billing services environment. As a people leader, the RCM will develop and execute consistent strategies that drive best‑in‑class service, high‑quality results, responsiveness, and clear direction for both teams and clients. The RCM will work closely with fellow RCMs, senior leadership, and assigned clients, partnering cross‑functionally to assess and support staffing, tools, coaching, and training needs to ensure regional success and continued organizational growth.

Leads a revenue cycle team and manages assigned client relationships, ensuring strong operational performance, service quality, accountability, and timely communication.

• Provides direct leadership to assigned associates, setting clear expectations for productivity, quality, responsiveness, and accountability.

• Conducts regular one-on-one meetings, coaching sessions, and performance reviews. Develops structured improvement plans and makes timely personnel decisions when expectations are not met.

• Assesses staffing, scheduling, workload distribution, training, and resource needs to ensure the team can consistently meet operational and client commitments.

• Partners with Human Resources to recruit, interview, select, onboard, train, and develop qualified team members.

• Serves as a primary operational contact for assigned clients, leading routine and ad hoc meetings, communicating results, addressing concerns, and managing escalations through resolution.

• Provides clients and leadership with timely reports, data-driven insights, and recommendations regarding performance, risks, trends, and improvement opportunities.

• Builds trusted client relationships by understanding business priorities, establishing clear expectations, and maintaining proactive communication regarding progress and challenges.

• Oversees posting operations, including cash summaries, payment application, posting queues, ERA/EFT/ACH enrollment, reconciliations, job coding, Waystar discrepancies, and month-end activities.

• Oversees billing operations, including charge entry, claim submission, billing inquiries, rejections, COB errors, billing rules, unbilled cases, forward-to-billing queues, and month-end requirements.

• Directs accounts-receivable activities, including weekly soft closes, RFI escalation, credit-balance resolution, refund processing, and corrective actions for performance below established standards.

• Ensures weekly client reporting accurately reflects billing, cash-posting, AR, and month-end readiness.

• Monitors KPIs and implements improvements to meet or exceed expectations, including:

• Timely Closing: By the fifth business day to meet expectations and the third business day to exceed expectations.

• Days to Bill/Lag Days: Generally five days or fewer, subject to client-specific goals.

• AR Over 90 Days: Within established client thresholds.

• Credit Balances: Timely resolution, documentation, refund submission, and audit performance.

• AR Productivity and Quality: 90–94% to meet expectations and 95% or greater to exceed expectations.

• Expenses: Effective management of regional staffing expenses.

• RCM Brain: Daily resolution of assigned queue items.

• Collaborates with other Revenue Cycle Managers, Client Services leadership, coding, Human Resources, and cross-functional partners to resolve workflow issues and support client outcomes.

• Leads performance-improvement initiatives and operational projects while meeting budgeted revenue and expense targets.

• Ensures team practices comply with organizational policies and applicable employment laws, including EEO and ADA requirements.

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

EDUCATION DESIRED:

High school graduate or GED certification, AA degree in Management Preferred

SPECIFIC KNOWLEDGE & SKILLS DESIRED:

• 3–5 years of management experience; specifically managing a team of individual contributors across all Revenue Cycle functions

• Demonstrated ability to interact with Clients, run Client meetings, and handle both day to day and escalated Client issues

• Experience in ambulatory surgery center, surgical hospital, or hospital billing environments

• Experience with forecasting, staffing, scheduling, and workload balancing

• Demonstrated success in performance management and coaching high‑performing teams

• Experience interviewing and selecting talent aligned with team needs

• Strong customer service orientation

• Advanced analytical, critical thinking, and problem‑solving skills

• Effective written and verbal communication skills across all organizational levels

• Excellent organizational skills with the ability to manage multiple priorities

• Prior experience in a medical office or call‑center environment strongly preferred

SUPERVISORY RESPONSIBILITIES:

Will have a team of direct reports and clients to lead/manage.

BENEFITS:

• Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance

• Vacation/Sick time

• 401(k) retirement plan with company match

• Paid Holidays

• SIS Cares Day

• Hybrid or Remote environment depending on the role

We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses

Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply.

At this time we are unable to sponsor H1B candidates