Robbins Program Director

POSITION SUMMARY:

The Program Director is responsible for developing, delivering and

administering programs targeted toward youth and family engagement. This

includes but is not limited to summer camp, afterschool and before school

care, stay & play, youth and teen programs, sports, family events and birthday

parties. The incumbent is responsible for program development and quality,

management of staff and compliance with department policies, licensing

requirements, procedures and expectations.

ESSENTIAL FUNCTIONS:

• Develop, deliver and administer programs targeted toward youth and family

engagement to include but not limited to: Summer Camp, afterschool and

before school care, Stay & Play, Family Events, Birthday Parties, sports,

youth and teen enrichment programming.

• Recruit, hire, on-board, train, develop and supervise their team members.

• Develop community partnerships in support of Youth and Family

Engagement programming.

• Recruit, on-board and engage program volunteers.

• Ensure a high level of member service, enhancing the member, program

participant and guest experience and satisfaction.

• Manage related program budget to ensure revenue and program service

goals are achieved.

• Serve as a member of the branch leadership team performing specific duties

which support the overall success of branch operations.

• Build relationships with members; help members connect with one another

and the YMCA.

• Handle and resolve program related concerns and inform supervisor of

unusual situations or unresolved issues.

• Apply all YMCA policies and expectations to program implementation.

YMCA COMPETENCIES (Leader):Mission Advancement: Accepts and demonstrates the Y's values. Demonstrates

a desire to serve others and fulfill community needs. Recruit's volunteers and

builds effective, supportive working relationships with them. Supports fund-

raising.

Collaboration: Works effectively with people of different backgrounds, abilities,

opinions, and perceptions. Builds rapport and relates well to others. Seeks first

to understand the other person’s point of view, and remains calm in challenging

situations. Listens for understanding and meaning; speaks and writes

effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from

one situation to another. Embraces new approaches and discovers ideas to

create a better member experience. Establishes goals, clarifies tasks, plans

work and actively participates in meetings. Follows budgeting policies and

procedures, and reports all financial irregularities immediately. Strives to meet

or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance.

Demonstrates an openness to change, and seeks opportunities in the change

process. Accurately assesses personal feelings, strengths and limitations and

how they impact relationships. Has the functional and technical knowledge and

skills required to perform well; uses best practices and demonstrates up-to-

date knowledge and skills in technology.