Controls Support Engineer /Advance Technologies

NOTE THIS IS AN ENGINEERING POSITION NOT AN IT POSITION

The Advance Technology Support Engineer primary responsibility is to provide customer support to all existing Toyota Automated Logistic customers. Our Customer Support provides 24/7 for support calls (during support rotation), conducting phone troubleshooting, remote dial in support/troubleshooting, support escalation process, and as necessary on-site support. Collateral duties include controls systems electrical design utilizing AutoCAD Electrical, PLC/PC programming, Human-Machine Interface (HMI) programming, customer training, debug support on site. Also, will be involved in the support of Advance Technologies used within the Material Handling Industry. The Controls Support Engineer will work directly with the Controls Support Manager and management team to ensure all customer needs are met in a timely manner as well as to the customer’s complete satisfaction. The engineer will work to develop the customer support program and with other Toyota Automated Logistic divisions to help promote excellent technical support to our customers.

Job Functions

• Be the first point of contact for all Toyota Automated Logistic support calls and tickets. Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc.

• Maintains satisfied customers by resolving issues quickly.

• Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation).

• Communicate with other Toyota Automated Logistic team members effectively. Keep your manager advised of schedule.

• Be part of the rotating 24/7 on-call Support Program

Travel Requirements

• 5-15%

Preferred Skills & Qualifications

• BS in Engineering (Electrical or Mechanical) or technical discipline

• Have five plus years of experience in Controls engineering.

• Previous with AutoStores, Mobile Robotics solutions etc.

• PLC/VLC programming experience

• HMI programming experience

• Panel design preferred.

• Hands-on mechanical capabilities

• Extremely computer literate with MS Office products

• AutoCAD Electrical experience preferred.

• Material Handling or Automation experience preferred.

• Excellent communication and documentation skills

• Must be eligible to work in the USA long term without sponsorship.

• Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.