Room Attendant

Room AttendantJob Description

The Room Attendant is responsible for maintaining the highest standards of cleanliness in all guestrooms. The Room Attendant must work to promote safety in all guest areas by following strict procedures with respect to passkeys, entry to guestrooms, and reporting any suspicious activity. Room Attendants must demonstrate a commitment to maintaining high-quality standards and attention to detail.

Duties and Responsibilities

• Thoroughly clean all rooms to KWB and Brand standards as assigned.

• Care for all uniforms, equipment and supplies issued by the Executive Housekeeper.

• Communicate with staff as directed on the status of all cleaned rooms.

• Maintain cleanliness of public areas.

• Report any observed damage, unusual happenings and safety concerns to the Executive Housekeeper.

• Maintain a solid understanding of housekeeping and laundry supplies.

• Inform management of hazardous situations, emergencies or security threats.

• Respond in a courteous and prompt manner to all guest questions and/or concerns.

• Turn in all “lost and found” items as directed listing the room number, the day it was found and the name of the person who found it.

• Ensure that no occupied room is left open and unattended when being serviced.

• Promptly report all maintenance concerns and follow up on repairs.

Required Skills and Experience

• Excellent interpersonal and communication skills with a strong customer/client focus are essential.

• Strong problem-solving skills.

• Ability to work in a fast-paced, high-pressure environment.

• Ability to shift and manage multiple priorities.

• Adaptable to change.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

About KWB

KWB Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.