Route Relief Sales Representative

Department: Sales Execution – Coffee Service Division
Reports To: Sales Manager or Sales Supervisor
Travel Required: Daily travel between company location and customer establishments
Work Type: On-site

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

The Route Relief Sales Representative supports the Sales Manager by planning and executing relief for assigned routes. This role ensures uninterrupted service to customers by delivering products, maintaining inventory, and promoting customer satisfaction in the absence of the regular Route Sales Representative.

Key Responsibilities

Collaborate with the Sales Manager to plan route relief schedules in advance.
Deliver products, equipment, and supplies to existing customers during assigned relief periods.
Solicit additional product purchases from current customers to drive sales.
Collect customer payments and manage daily route bank deposits.
Load and maintain accurate truck inventory for each customer visit.
Maintain product freshness and appropriate shelf presentation.
Ensure high levels of customer satisfaction through consistent service and support.
Maintain and service coffee brewing equipment at customer locations.
Record and update accurate sales, inventory, and delivery information.
Participate in trade shows and special events to promote company products.
Perform routine vehicle maintenance and keep the truck clean.
May be asked to perform additional duties as necessary.

Position Requirements

High school diploma or equivalent required

Passing score on aptitude test required in lieu of high school diploma or equivalent.

1 year of customer service or sales experience required.
Route sales and cold calling experience in a Direct Store Delivery (DSD) environment preferred.
Must be at least 21 years of age.
Valid driver’s license required; CDL may be required based on location.
Acceptable driving record.
DOT medical certification required.
Successful completion of pre-employment physical.
COVID vaccination may be required depending on customer requirements for route access.
Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

Foundational Competencies

Builds Trust
Continuous Learner
Customer Centric
Effective Communication
Integrity
Results Oriented

Additional Competencies

Accountability
Adaptability
Takes Action
Resourcefulness
Collaborates

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will service/sell to approximately 20-30 customers per day and is required to do the following:

Regularly required to use hands to finger, handle, or feel and reach with hands and arms.

Frequently required to stand, walk; climb or balance; regularly stoop, kneel, crouch and/or crawl.

Regularly required to get in and out of a vehicle.

Must be able to frequently lift 35 pounds and occasionally lift up to 40 pounds.

Occasionally push or pull up to 100 pounds using a rolling pallet or similar equipment, often up or down a slight incline or ramp.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Field Sales Environment: While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate but may be moderately loud in warehouse areas.

Our Values

Champion People
Inspire Creativity
Wow Our Customers
Serve Our Communities
Win Together