Full description

At UniFirst, we Always Deliver—for our customers and our people. As a Route Service Supervisor you’ll lead and work alongside a team of Route Service Representatives who service a diverse portfolio of customers each day, from small family-owned businesses to large corporate locations. This is an entry-level supervisor opportunity designed for career-minded individuals eager to grow, develop leadership skills, and advance within a stable, customer-focused organization.

What Your Role Entails\:

Provide route coverage during Route Service Representative absences (e.g., illness or vacation), offering hands-on support while assessing performance and customer satisfaction and loyalty.
Respond to customer service requests in a timely and professional manner
Negotiate customer contract renewals
Build and maintain strong relationships with customers and team members
Collaborate closely with leadership and management to deliver best-in-class customer service and product programs
Support the training and development of a team of Route Service Representatives

What Your Role Entails\:

Provide route coverage during Route Service Representative absences (e.g., illness or vacation), offering hands-on support while assessing performance and customer satisfaction and loyalty.
Respond to customer service requests in a timely and professional manner
Negotiate customer contract renewals
Build and maintain strong relationships with customers and team members
Collaborate closely with leadership and management to deliver best-in-class customer service and product programs
Support the training and development of a team of Route Service Representatives