Senior contract UX researcher (6+ months, hybrid in Toronto) supporting Ontario's Patients Before Paperwork digital health initiative, running end-to-end CX/UX research and translating insights into accessible service and UI designs. Core work: usability testing, service blueprints, Figma/Adobe XD, AODA/WCAG 2.1 AA compliance.
Compensation
CA$75–CA$90 / hr
Location
Toronto, ON, Canada
Work setup
Hybrid
Seniority
Senior
Employment
Contract
Experience
5+ years
Category
Design
Posted
Skills
accessibility
adobe-xd
ai
figjam
figma
information-architecture
miro
prototyping
usability-testing
user-flows
user-research
wcag
wireframing
Must have
7+ years end-to-end UX/CX research
Research planning, participant recruitment, usability testing, heuristic evaluations, synthesis, and actionable recommendations
7+ years inclusive UX/UI and service design for complex digital products
Translating research into user flows, journey maps, information architecture, wireframes, prototypes, and AODA-compliant high-fidelity designs
5+ years cross-functional delivery in a complex regulated environment
Experience developing research plans and supporting participant recruitment (objectives, methods, screeners, guides, consent/privacy materials, honorariums)
Conducting CX/UX research including user interviews, usability testing, heuristic evaluations, surveys and secondary research
Synthesizing qualitative and quantitative findings into clear, prioritized, actionable insights
Hands-on experience translating insights into user-centred UX/UI designs for complex web-based applications
Service design approaches: personas, journey maps, service blueprints, ecosystem maps, current/future-state user flows
Strong workflow and task-flow analysis working with business, product, clinical, technical and vendor stakeholders
Designing inclusive, accessible digital services meeting AODA and WCAG 2.1 Level AA
Experience with UI guidelines, design systems, reusable components and pattern libraries in Figma, Adobe XD or equivalent
Strong written, verbal and facilitation skills, including remote workshops and decision-ready documentation
Ability to liaise with cross-functional leads (business, product, clinical, technical, communications, change management)
Ability to work independently with some direction while managing ambiguity and competing priorities
Nice to have
Public sector experience
Certification or training in CX, UX, Service Design or Human-Centred Design
Experience supporting complex digital health, public sector or highly regulated transformation initiatives
Experience working across multiple concurrent products, services or workstreams
Familiarity with health care provider workflows, clinical environments or digital health solutions
Experience supporting Voice of Customer programs
Experience with collaboration tools such as Miro, Mural or FigJam
Experience contributing to or applying design systems, UI pattern libraries and content standards
Full description
**RQ00786 - UX Researcher - SeniorUp to 3 days onsite (subject to HM's discretion) - 525 University Avenue 6+ month contract (Business Days 142.00)Must Haves:**
End-to-end UX/CX research — 7+ years
Research planning, participant recruitment, conducting usability testing, heuristic evaluations, synthesis, and delivering actionable recommendations.
Inclusive UX/UI and Service Design for complex digital products — 7+ years
Translating research and requirements into user flows, journey maps, information architecture, wireframes, prototypes, and high-fidelity AODA-compliant designs.
Cross-functional delivery in complex regulated environment — 5+ years
Working effectively with product, clinical, business, technical, vendor, change, and communications teams in a complex regulatory environment.
Public Sector experience (highly preferred)
Description:
The Patients Before Paperwork (Pb4P) initiative is a comprehensive program aimed at reducing the administrative burden on Primary Care Providers in Ontario through the use of digital tools and processes. This initiative supports both new and existing digital health projects that work together to minimize traditional paper-based workflows, such as faxing referrals and prescriptions, writing clinical notes and manually completing forms.
The purpose of this request is to acquire a resource to support and deliver assigned CX/UX activities and artifacts across one or more Pb4P workstreams, working under the direction of CX/UX Leads and/or Senior Managers. The resource will collaborate with users, business, clinical, product, change management, technical and vendor partners to gather qualitative and quantitative insights, validate workflows and support user-centred product and service design outcomes that help reduce administrative burden for clinicians and health care providers.
Required:
Experience developing research plans and supporting participant recruitment, including defining research objectives, methods, participant criteria, screeners, scheduling, discussion guides, consent/privacy materials and honorarium management
Experience conducting CX/UX research, including user interviews, usability testing, heuristic evaluations, surveys and secondary research
Strong ability to synthesize qualitative and quantitative research findings into clear, prioritized and actionable insights, themes, pain points, risks and opportunities
Significant hands-on experience translating research insights and requirements into user-centred UX/UI designs for complex web-based applications, including information architecture, task flows, wireframes, clickable prototypes and high-fidelity mockups
Proven experience applying Customer Experience and Service Design approaches, including the development of personas, journey maps, service blueprints, ecosystem maps and current- and future-state user flows
RQ00786 - UX Researcher - Senior at Source Code (Toronto, ON, Canada) — aijobsearch
Strong workflow and task-flow analysis skills, including the ability to work with business, product, clinical, technical and vendor stakeholders to identify pain points, validate assumptions, assess solution feasibility and translate findings into practical improvement opportunities.
Experience designing inclusive, accessible digital services that meet AODA and WCAG 2.1 Level AA expectations across research, prototyping, usability testing and UI review activities
Experience working with UI guidelines, design systems, reusable components, pattern libraries and accessibility standards in Figma, Adobe XD or equivalent tools
Strong written, verbal and facilitation skills, including the ability to support or facilitate remote workshops and produce clear, decision-ready documentation for product teams, leadership and partners
Ability to liaise effectively with cross-functional leads from business, product, clinical, technical, communications, change management and support teams
Ability to work independently with some direction from CX/UX Leads while managing ambiguity, competing priorities, risks, assumptions and dependencies
Responsibilities:
Work under the direction of the UX/CX Senior Managers, and collaborate with Experience Leads and cross-functional partners to support experience design priorities, research activities and delivery across assigned workstreams.
Partner with business, product, clinical, change management, technical and vendor teams to understand user needs, service context, business goals, technical constraints and implementation considerations
Plan, coordinate and support CX/UX research activities, including stakeholder and user interviews, usability testing, surveys, heuristic evaluations and secondary research.
Coordinate participant recruitment inputs, screeners, consent materials, schedules and logistics for research and validation activities.
Support workshop planning, facilitation and documentation, including preparation of materials, activities, outputs and follow-up actions.
Synthesize qualitative and quantitative research findings into clear insights, experience opportunities, risks, assumptions for validation and prioritized recommendations.
Document current- and future-state workflows, user flows, task flows and service blueprints at appropriate audience levels to identify pain points, gaps, risks and improvement opportunities
Translate research insights and requirements into practical design outputs, including information architecture, wireframes, prototypes, UI content, mockups and interaction patterns.
Support iterative product and service design by validating workflows, assumptions, usability, solution feasibility, and artifact readiness and approvals with SMEs and cross-functional partners, and incorporating feedback into design outputs
Collaborate with communications, change management and training partners to ensure user-facing materials reflect research insights and support adoption planning.
Manage translation coordination and review of UI copy where required.
Conduct usability testing and accessibility reviews to assess ease of use, clarity, task completion and alignment with AODA/WCAG Level AA requirements.
Review product team or vendor deliverables and provide feedback or guidelines related to usability, accessibility, consistency, content clarity and alignment with CX/UX best practices.
Document findings, design rationale, decisions, risks and recommendations in a clear, actionable format for product teams, partners and leadership.
Deliver assigned experience artifacts and ensure they follow established templates, standard operating procedures, governance, approval and storage requirements
Provide weekly status updates to the product team, UX Leads, Project Manager, and Senior Managers on progress and blockers.
Other duties as assigned by management
Desired Skills:
Certification, training or demonstrated professional development in CX, UX, Service Design, Human-Centred Design, or a related discipline.
Experience supporting complex digital health, public sector, or highly regulated transformation initiatives.
Experience working across multiple concurrent products, services or workstreams with competing priorities.
Familiarity with health care provider workflows, clinical environments, or digital health solutions.
Experience supporting Voice of Customer programs.
Experience using collaboration tools such as Miro, Mural, FigJam or similar.
Experience contributing to or applying design systems, UI pattern libraries, and content standards.
Required Experience:
Experience with research planning, execution, synthesis and presentation of actionable insights
Experience creating experience artifacts such as user flows, service blueprints, journey maps, prototypes, wireframes, design mock-ups and recommendations
Experience with cross-functional workstream delivery, facilitation support and documentation
Experience designing solutions for complex digital workflows in a highly regulated environment
Hands-on experience designing and testing for AODA/WCAG 2.1 Level AA compliance
Deliverables include, but are not limited to:
For the following Pb4P-related workstreams: eReferral/Standardized Referral Forms (SRF) and Central Intake
Research plans, including usability testing screeners and discussion guides and test scripts
Comparative analysis
Personas
Current and future-state user flows
Service blueprints
User journey maps
Heuristic evaluation report with prioritized recommendations
Research synthesis and insights reports with prioritized recommendations
UX/UI guidelines
Product design wireframes and final mockups
Draft UI copy decks and translations
AODA audit report with list of prioritized defects
Artifact review packages or approval-ready artifacts
Regular status reports to leadership
AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.INCORPORATED RATE RANGE (7.25 billable hours per day)
$74.71/hr - $89.65/hr Inc.T4 RATE RANGE (7.25 billable hours per day)