Source Code
RQ00790 - Project Manager/Leader - Senior
Six-month senior contract (hybrid, up to 3 days/week onsite at Metro Hall, Toronto) for a Project Manager/Release Manager who will build and operationalize an enterprise-wide Release Management framework — governance, processes, templates, metrics, and training — for a public-sector client, using ITIL, ServiceNow, Jira, Azure DevOps, and CI/CD/Agile practices.
- Compensation
- CA$98–CA$118 / hr
- Location
- Toronto, ON, Canada
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 10+ years
- Category
- Project management
- Posted
Skills
Must have
- Bachelor's degree in computer science, Information Technology, or related field
- Minimum 10 years of experience in IT Service Management, Release Management, Change Management, Project Delivery, or related disciplines
- Demonstrated experience establishing or maturing Release Management practices within large, complex public-sector or enterprise organizations
- Proven experience working across multiple business units and technology teams with varying delivery methodologies, governance models, and operational processes
- Experience developing enterprise-wide governance frameworks, operating models, standards, procedures, and service management processes
- Strong understanding of technology delivery lifecycles, including Agile, Waterfall, Hybrid, DevOps, and operational change practices
- Experience facilitating stakeholder workshops, process assessments, and consensus-building activities with diverse groups
- Proven ability to influence stakeholders and drive process adoption in environments with limited standardization
- Experience creating executive-level reports, dashboards, presentations, and governance materials
- Excellent verbal and written communication, facilitation, and stakeholder engagement skills
- Ability to work independently while collaborating effectively within cross-functional teams
- Strong knowledge of ITIL principles and service management best practices (Release, Change, Incident, Problem, Configuration, Service Request Management)
- Experience designing and implementing release governance, release planning, deployment coordination, dependency management, and risk management processes
- Knowledge of software development and deployment lifecycles, including CI/CD, DevOps, Agile delivery, and operational support models
- Experience working with enterprise service management and project delivery tools such as ServiceNow, Jira, Azure DevOps, or equivalent platforms
- Ability to analyze existing processes, identify gaps, and develop practical recommendations for standardization and continuous improvement
- Experience developing metrics and reporting frameworks to measure release performance, process compliance, operational effectiveness, and service quality
Full description
RQ00790 - Project Manager/Leader - Senior
Location: Up to 3 days onsite (subject to HM's discretion) , Metro Hall, 55 John StreetDuration: 6 Months (130 Business Days)
Description
Qualifications and Experience:
- Bachelor's degree in computer science, Information Technology, or related field.
- Minimum 10 years of experience in IT Service Management, Release Management, Change Management, Project Delivery, or related disciplines.
- Demonstrated experience establishing or maturing Release Management practices within large, complex public-sector or enterprise organizations.
- Proven experience working across multiple business units and technology teams with varying delivery methodologies, governance models, and operational processes.
- Experience developing enterprise-wide governance frameworks, operating models, standards, procedures, and service management processes.
- Strong understanding of technology delivery lifecycles, including Agile, Waterfall, Hybrid, DevOps, and operational change practices.
- Experience facilitating stakeholder workshops, process assessments, and consensus-building activities with diverse groups.
- Proven ability to influence stakeholders and drive process adoption in environments with limited standardization.
- Experience creating executive-level reports, dashboards, presentations, and governance materials.
- Excellent verbal and written communication, facilitation, and stakeholder engagement skills.
- Ability to work independently while collaborating effectively within cross-functional teams.
Technical Capabilities:
- Strong knowledge of ITIL principles and service management best practices, including Release Management, Change Management, Incident Management, Problem Management, Configuration Management, and Service Request Management.
- Experience designing and implementing release governance, release planning, deployment coordination, dependency management, and risk management processes.
- Knowledge of software development and deployment lifecycles, including CI/CD, DevOps, Agile delivery, and operational support models.
- Experience working with enterprise service management and project delivery tools such as ServiceNow, Jira, Azure DevOps, or equivalent platforms.
- Ability to analyze existing processes, identify gaps, and develop practical recommendations for process standardization and continuous improvement.
- Experience developing metrics and reporting frameworks to measure release performance, process compliance, operational effectiveness, and service quality
Deliverables
- Develop and implement a standardized enterprise Release Management framework, including governance, processes, procedures, roles, and responsibilities.