RSO Supervisor Quality Assurance I

JOB SUMMARY This position oversees and manages the quality functions at a TTX Repair Shop Operation (RSO). Quality Assurance Supervisor provides oversight throughout the freight car repair process, from receipt of inbound cars through final inspection and release. The role ensures that incoming inspections, in-process repairs, and finished-product inspections are completed accurately, thoroughly, and on schedule in accordance with approved Standard Operating Procedures and Test Plans. The position provides final assurance that repaired railcars, parts, assemblies, component applications, and welding processes performed by Production personnel comply with TTX Company requirements, applicable industry standards, Association of American Railroads (AAR) requirements, Federal Railroad Administration (FRA) regulations, and customer specifications. The supervisor also promotes safe work practices, supports the facility safety action plan, maintains AAR M-1003 certification requirements, and serves as a technical resource to all departments regarding material requirements, railcar supply information, quality, and cost performance.

RESPONSIBILITIES

• Maintain the overall effectiveness and sustainability of the Quality Program, including review of the Quality Assurance Manual, execution of internal audits and management reviews, and compliance with AAR M-1003 requirements.
• Investigate internal and external audit findings and lead the development of timely, effective responses. Provide guidance on root cause analysis and corrective action and verify that actions are implemented effectively to prevent recurrence.
• Ensure railcars with wreck-related defects are processed promptly, including submission of Joint Inspection Certificates, photographs, and estimates. Maintain and update the Wreck Status Report each week.
• Oversee quality documentation and document-control activities at the shop level.
• Ensure that all measuring and test equipment used to verify product quality is properly maintained and complies with applicable AAR and TTX requirements.
• Ensure satisfactory shop performance during FRA, TTX, AAR M-1003 internal and external, TTX Corporate, and AAR Mechanical Inspection Department (MID) audits.
• Measure and monitor internal and external defects and provide monthly quality metrics to management.
• Provide Production personnel and the management team with immediate feedback regarding defects identified during inspection and before final railcar release.
• Conduct Job Safety Observations (JSOs) and provide safety-awareness training and instruction.

QUALIFICATIONS

• Minimum of three years of experience in railroad inspection, railroad operations, or railcar repair.
• Working knowledge of railcar operations and the performance of railcars and related components.
• Knowledge of AAR specifications and guidelines, FRA requirements, and Company specifications.