Rydges Resort Hunter Valley - Gather Food and Beverage Supervisor

Rydges Resort Hunter Valley is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. About EVT: As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. About Rydges Hotels and Resorts:Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest’s stay.Located in the heart of Australia’s premier wine region, situated across an enormous slice of pristine countryside. Rydges Resort Hunter Valley is a vibrant 419-room resort and an all-encompassing destination for leisure, conferences, and unforgettable events we are committed to delivering excellence at every turn.2025 & 2026 Hunter Valley Legends AwardsHunter Valley Accommodation Operator of the Year2025 & 2026 Accommodation Australia NSW Awards for Excellence WinnerBest Health & Wellbeing PracticesAre you a passionate hospitality professional who thrives in a fast-paced environment and loves delivering exceptional guest experiences? We're looking for an experienced and enthusiastic Food & Beverage Supervisor to join our team full time.The Restaurant Food & Beverage Supervisor will support the Restaurant Manager with the day-to-day operations of the restaurant and lounge venues, ensuring exceptional guest experiences through friendly, professional, and efficient service. This role provides hands-on leadership to front-of-house team members, maintains high service standards, and supports the smooth delivery of breakfast, lunch, dinner and bar. By anticipating guest needs, fostering a positive team culture, and driving operational excellence, the Supervisor contributes to a welcoming hospitality environment that reflects the hotel's commitment to quality, locally inspired dining, and outstanding guest satisfaction.Guests can wake up to a boundless breakfast buffet at Gather or return in the evening to experience our contemporary steakhouse, where the best of Australian produce is showcased in a warm and welcoming setting. Guided by a philosophy of locally sourced ingredients, casually served and socially shared, Gather delivers an elevated yet relaxed dining experience featuring premium steaks, seasonal produce, regional wines, and genuine Hunter Valley hospitality. After dinner, to settle into Vista Lounge bar for a whisky nightcap, a glass of local Hunter Valley red, or a Sydney Brewery beer. And for those who prefer a quiet evening in, in-room dining is always available at their service.About the Role:Supervise and coordinate all front-of-house food and beverage operations during evening service.Lead, motivate, and support team members to deliver excellent customer service.Welcome guests, handle enquiries, and resolve customer concerns in a professional and timely manner.Monitor service standards, presentation, cleanliness, and compliance with company policies.Assist with staff training, coaching, and performance management.Manage shift rosters, staff allocations, and break schedules as required.Oversee opening and closing procedures, including cash handling and end-of-shift reporting.Ensure compliance with food safety, liquor licensing, workplace health and safety, and responsible service of alcohol (RSA) requirements.Coordinate with the kitchen team to ensure efficient service and communication.Monitor stock levels and assist with inventory control and ordering processes.Support the Restaurant Manager with operational and administrative tasks and perform any other duties as directed.Skills & Experience:Previous experience in a Food & Beverage Supervisor, Team Leader, or similar hospitality role.Strong knowledge of restaurant operations and customer service standards.Strong understanding of wine and beverage service with the confidence to guide guests through wine selections, recommend food pairings to contribute to an exception dining experience.Demonstrated leadership and team management skills.Excellent communication and interpersonal abilities.Ability to work effectively in a fast-paced environment.Experience with POS systems and cash handling procedures.Strong problem-solving skills and attention to detail.Flexibility to work a seven day roster encompassing both day & evening shifts, weekends, and public holidays.A hands-on leader who leads by example.Passionate about hospitality and customer service.Reliable, professional, and well-presented.Committed to creating a positive team culture and memorable guest experiences.Current Responsible Service of Alcohol (RSA) certification.Food Safety certification (desirable).Full Australian working rights.First Aid certification (desirable) or willingness to undertake.Benefits & Perks: • Incredible team member discounts from your first day on-the-job. • 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more. • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. • Awesome winter and summer savings and discounts at Thredbo. • Rapid career growth opportunities through our EVT network. • Local community involvement, volunteering and charitable giving. • Australia and NZ’s largest and most diverse experiences company Join Rydges Resort Hunter Valley and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day. When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.