SaaS Account Manager

The SaaS Account Manager is a critical part of our Headquarter’s sales team. You will be responsible for the growth and renewal of our existing customer base. As the principal commercial contact for our library customers, you will work to identify expansion opportunities ensuring we maintain consistently high renewal rates.

We're looking for "A" players who are passionate about joining us in maximizing the value we deliver to our large and growing client base in the Library market.

Essential Responsibilities

• Directly responsible for managing a portfolio of assigned customer accounts to ensure we maximize expansion opportunities
• Serve as the point of contact for our existing customers and drive all renewal and expansion sales opportunities
• Collaborate with the Customer Success team to keep our clients satisfied and engaged with our products and services in the long-run
• Develop new business with existing clients and identify areas of improvement to meet sales quotas
• Meet and exceed monthly recurring revenue expansion targets
• Run account management activities with Salesforce (CRM)

What we’re looking for:

• Someone who is independent and capable of handling ambiguity
• Excellent communication and presentation skills, with strong ability to engage and persuade
• Unparalleled salesmanship: ability to dynamically craft customized solutions that meet the needs of customers while capturing maximum value
• Ability to pursue a structured, analytical and solution-oriented sales approach, combined with a high degree of enthusiasm to meet challenging sales targets
• Excellent cross-functional collaboration and consultation, developing good working relationships with other teams
• Ability to perform and deliver multiple, concurrent projects on time

• 2+ years in a quota-carrying sales capacity
• 1-3 years of B2B sales experience in proactive sales roles in enterprise software or commerce solutions via phone, preferably in related subscription/software/internet industries
• Results-driven, with a proven record of using reporting metrics/KPIs to track progress against goals.
• Proficiency in Excel
• Bachelor’s degree or equivalent preferred
• Native-level fluency in written and spoken English

• You are confident and enthusiastic when presenting information to decision-makers, always working to align needs with our solutions
• You are highly motivated to achieve your earning potential
• You are comfortable making calls and web-conference demonstrations, with excellent phone presence
• You are extremely organized and have a proven ability to exceed performance goals
• You thrive in a fast-paced, competitive team environment