Sales Account Manager

At IDEMIA, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development.

Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions, professions or countries as IDEMIA operates in different businesses and in 50+ locations around the world.

Purpose

This role manages the day to day sales relationship with the customer. The permanent target of this role is to deliver, protect and maximize the customer contract revenue in order retain customers and grow those opportunities.

Key Missions

• Delivers the contract or business as usual including revenue, Average Selling Price (ASP), cash collection and add-on’s

• Develops intimate knowledge of customer’s operational environment and build strong relationships, securing customer loyalty and generating leads for new business opportunities

• Creates and maintains account plans for each major customer to maximize retention

• Ensures contract renewals by being accountable for the renewal win strategy and preparing and owning customer offers, which includes driving and being accountable for the formulation, coherency and content of all offer reviews

• Conducts the negotiation and ensures the signature of resulting contracts (including ensuring adherence of contracts with the company policy and legal matrix)

• Owns and prepares the budget and revenue forecast (ensuring forecast accuracy)

• Aligns customer to product roadmap including driving product migrations

• Upsells through change requests within or outside of the contract

• Sells advanced products and services to contribute to new revenue streams

• Contributes actively as part of a sales team which may include Pre-sales, Subject Matter, Expert Digital Sales and Global Account Managers

Profile & Other Information

Seize all the opportunities of our fast-paced environment. Expect the unexpected.