Sales Account Manager

Build your Career with an Industry Leader

Multi-Color Corporation (MCC) is the global leader of premium printed label solutions, helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12,000 teammates and facilities spanning across more than 25 countries, we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with both established and emerging brands.

As a Sales Representative apart of the MCC Customer Success Team, you will be responsible for managing the day-to-day relationships with new and existing small to mid-tier customers. Your primary objective will be to drive increased revenue and profit by onboarding new business and growing year-over-year sales. In this role, you will act as a true Account Manager, coordinating activities between Customer Service, Graphics, Production, Technical, and the Customer to ensure seamless operations and exceptional service.

Why work at MCC:

Competitive Compensation + SIP
Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
Paid vacation and company holidays
Growth fostering environment, accountable and results oriented culture

Responsibilities:

Customer Relationship: Consistently communicate and exhibit through service to every customer that they are valued, and their satisfaction is vital to our organization. Use intimate knowledge of the customer's business to be proactive and grow year-over-year sales.
Lead the overall sales activities of assigned customer accounts, including direct outreach, emails, and coordinating marketing communications support and strategies, while driving the need to grow sales and target new customers.
Financial: Provide input into the annual plant sales budget and monthly forecast for mid-tier customers. Ensure customer billings and pricing are accurate. Coordinate A/R process with accounting to ensure timely payments from customers. Ensure consolidation of shipping information, including cost management activities.
Processes: Perform and/or coordinate order process and systems, including but not limited to: Leverage Salesforce platform to document and record key day-to-day sales activities, ensure artwork, job jackets, production estimates, work and shipping instructions are processed in a timely manner in accordance with company standards and a continual focus on process improvement.

Qualifications:

3+ years Inside Sales or Outside Sales experience within a manufacturing environment
College degree strongly preferred; High School diploma or GED equivalent with experience-equivalent required
Proficient with Office 365 (Word, Outlook, PowerPoint, Excel etc.)
Previous CRM Salesforce experience preferred but not required
High level of accuracy, strong attention to detail, ability to multi-task, and excellent interpersonal skills
Ability to think strategically, analyze data, draw conclusions, make recommendations, and effectively communicate findings
Must be able to work at a computer, sitting at a desk and using a computer keyboard, mouse, monitor, etc. daily to fulfill duties
Must be able to move about in office and plant in a safe manner
Periodic travel to customer sites and other facilities is required

This role is primarily office-based or home office-based, requiring extended periods of sitting, computer use, occasional walking or light lifting, and may involve brief visits to manufacturing areas; reasonable accommodations will be provided as needed.

#APPCAST