SALES ASSOCIATE

PositionSales AssociateDepartmentSalesReports ToSales Manager Position Summary

A sales associate sells automobiles at car dealerships and helps customers to find the right purchase for their needs. They are required to demonstrate a sound understanding of the latest industry trends, the features and benefits of each car, and the ability to offer advice to meet monthly sales targets.

Position Responsibilities

• Sells and delivers a minimum number of vehicles per month.

• Writes complete sales orders and processes paperwork in accordance with dealership policies.

• Utilizes dealership sales control and follow-up systems.

• Attends product and sales training courses as requested by sales manager.

• Keeps up-to-date on new products and services within the industry.

• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

• Maintains a prospect development system.

• Conducts business in an ethical and professional manner.

• • Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.

• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.

• Explains fully product performance, application and benefits to prospects.

• Describes all optional equipment available for customer purchase.

• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.

• Exhibits high level of commitment to customer satisfaction.

• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.

• Ensures that the sales manager has an opportunity to meet each customer.

• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.).

• Prepares sold vehicles for customer delivery prior to customer arrival.

• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.

• Schedules first service appointment.

• Follows up on all post delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met.

• Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.

• Attends sales meetings.

• Maintains professional appearance.

• Other tasks as assigned.