Sales Associate: Nesconset

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction

• Greet every customer you make eye contact with, anywhere in the store

• Answer customers’ questions and provide information on procedures and policies

• Be at your workstation on time

• Be “customer ready” whenever you are on the stage/sales floor

• Maintain awareness of all promotions and advertisements

• Recommend related items when appropriate and execute S.A.L.E.S. process

• Keep your area of responsibility neat, clean, stocked and priced properly

• Execute the daily operational, day-to-day goals and priorities assigned by store management

• Assist in the training and development of peers

• Actively participate in daily huddle meetings

• Uphold merchandising and store cleanliness standards

• Offer a carry-out if appropriate

• Know the proper way to answer the telephone

• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.

• Address all safety concerns immediately

• Advise store management of any pricing errors

• Advise store management anytime you say "no" to a customer

• Take initiative to learn product knowledge

• Take initiative to learn selling skills

• Perform other tasks as asked by store management

Sales Floor Duties

• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders

• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys

• Ensure all shipments are packed out in its proper home and all overstock is away

• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Register Duties

• Ring each transaction accurately

• Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed

• Call for help when more than 3 customers are waiting

• Keep busy around the registers when you are not ringing

• Process merchandise returns as needed

Physical RequirementsEssential Physical AbilityFrequencyRequirement