Sales Associate
- Compensation
- Not disclosed
- Location
- Atlanta, GA, US
- Work setup
- Not specified
- Seniority
- C level
- Employment
- Contract
- Experience
- Not specified
- Category
- Sales
- Posted
Skills
Must have
- High school diploma or equivalent required; two-year or four-year degree in business, marketing or a technical field preferred. Two or more years of inside sales, customer service or technical sales e
- Travel:
- Occasional local and out of town travel may be required for customer and job-site visits, training and events. Reliable transportation required (mileage reimbursement program available).
- Additional Skills and Abilities:
- Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Strong interpersonal skills; abili
- Physical, Mental and Environmental Requirements:
- Employee is required to sit for extended periods and use hands and fingers to operate a computer and telephone. Some standing, walking and light lifting of objects is required. Reaching, grasping and
- All requirements may be modified to reasonably accommodate individuals with disabilities.
- This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your perf
Full description
Primary Role:
The Sales Associate is an inside sales position that provides dedicated, responsive ownership of small-project and add-on opportunities, routine customer requests and quote follow-up. Working in coordination with each Account Executive, the Sales Associate qualifies inbound inquiries, prepares and follows up on small-project quotations, records that activity in the CRM, and hands off larger opportunities with complete customer and site information to the appropriate Account Executive. The Sales Associate also supports the Healthcare and Education Sales Directors with Account Executive onboarding, partnering with Marketing on sales enablement materials, and also is the designated backup to the Sales Coordinator. Accountable for being knowledgeable and articulate in the Communication and Life Safety systems offered and supported by SWC.
Responsibilities:
Respond promptly to inbound leads, quote requests and customer inquiries by phone and email, and qualify each for need, budget, timeline and decision makers; route each request to the right owner (Sales Associate, Account Executive, Service or Estimating).
Manage small-project and add-on requests, as assigned at the discretion of the Account Executive, from request through quote and order so Account Executives can remain focused on new business; proactively follow up with customers on upgrades and add-ons.
Prepare accurate quotations and proposals for equipment and small projects in coordination with the Account Executive; coordinate with Estimating and Engineering, and escalate corner cases (for example, additions that trigger a new power supply, LNet or Services labor) through the defined off-ramp.
Maintain regular contact with existing accounts to uncover new needs, secure repeat business and strengthen customer relationships; report new needs to the assigned Account Executive.
Hand off qualified larger opportunities to the Account Executive with complete customer and site information.
Enter and maintain accurate lead, opportunity, quote and customer activity records in the CRM for the Sales Associate’s own assigned work; set up tasks and events for Account Executives to follow up on discovered opportunities.
Process orders; coordinate order entry with Operations, Purchasing and Accounting.
Achieve assigned monthly, quarterly and annual activity, response-time and margin goals for small-project work.
Review the construction websites for bidding opportunities. Notify the Account Executive about any discovered opportunities.
Provide Account Executives, technical staff and other internal and external customers with pre- and post-sales support where appropriate.
Help the Healthcare and Education Sales Directors with sales onboarding of new Account Executives (schedules, training materials, system access, shadowing).