Sales Consultant

Overview
Big O Sales Consultants perform customer service and sales duties in an accurate and timely manner in accordance with all company programs, policies, and procedures, ensuring proper customer education and follow through on customer maintenance and repairs.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

Monitor customer service area and host waiting customers, providing fast and friendly customer service
Handle complaints courteously and efficiently per company policy
Inspect vehicles and review vehicle owner’s manual maintenance requirements to prioritize and promote needed products and services with customers and management
Effectively promote sales through explaining the benefits of products and services, implementing promotions and sales, and using suggestive selling techniques
Prepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire sales
Conduct efficient and accurate sales transactions; notify supervisor of any sales, cash or operating discrepancies
Manage ticket average and profitability, and assist store manager in meeting company expectations
Support store operations by assisting with opening/closing tasks, inventory, sales reporting, processing adjustments, merchandising and other related functions as required.
Protect company assets by properly cleaning, maintaining, and storing tools and equipment
Properly check-in vendors, receive merchandise, and stock shelves
Clean facilities, maintaining internal and external store appearance to comply with Big O Tires standards
Assist in the proper training of new employees as needed
Timely complete daily Today’s Class Technician and other required training
Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

18 years of age or older
Valid driver’s license
Ability to learn new concepts and use technical materials
Ability to consistently operate a computer and other office productivity machinery
Strong verbal communication skills
Sales abilities
Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages and making change
Ability to safely operate automatic and manual transmission vehicles
Availability to work holidays, weekends, and after regular business hours as needed
Ability and willingness to work with hazardous materials
Ability to consistently work in outdoor weather conditions
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
Vision, hearing, speech, and the ability to detect odors
Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift
Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds
Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.
Ability to meet company requirements including successful pre-employment screenings
Legal authorization to work in the United States of America

Preferred Skills

High school diploma or GED equivalent
One year or more of experience in an automotive shop environment
Ability to work both independently and in a team environment
Ability to work at a fast pace
Ability to prioritize and plan work activities using time efficiently
Ability to manage multiple tasks and projects
Ability to perform detail work with accuracy