Sales Manager Aftersales Iberia

The Kardex Group is a global leader in dynamic storage, retrieval, and distribution systems. With over 3,000 employees worldwide, we design and deliver logistics solutions that drive efficiency across industries, from manufacturing to retail and administration.

Join us as Sales Manager Aftersales Iberia and take ownership of expanding our service and maintenance contracts across Spain and Portugal. This is an individual contributer role reporting directly to the Director Life Cycle Service in Spain.

You will work closely with existing customers to optimize operations, identify new service opportunities, and build long-term partnerships that drive recurring business growth.

Location: Madrid area (1 day/week in office). Travelling with a company car to our customers mainly in Madrid, and one week per month spending in Andalucia, Catalunya and Vac Country will be part of the mission.

Your tasks

In this role, you will work closely with customers to improve operations and deliver impactful service solutions. Your key responsibilities include:

• Promote and sell service contract modifications and technical upgrades

• Prepare quotations for upgrades, parts kits, and relocations in collaboration with Area Managers

• Advise customers on efficiency improvements and material flow optimization

• Manage and develop Key Accounts, ensuring satisfaction across all stakeholders

• Follow the sales process, including CRM (salesforce) updates and timely follow-ups

• Visit customers to present service offerings and upgrade solutions

• Report weekly activities and contribute insights to lessons-learned discussions

• Collaborate with Area Managers, Back Office, and the Commercial Team to maximize customer satisfaction and opportunities

Your profile

• Experience in a service-oriented B2B environment; You need to understand intralogistics, material flow in a supply chain environment and how important service is for industrial clients.

• Basic marketing skills for service sales

• Strong customer focus and business mindset

• Willingness to travel across Iberia and valid driving license for Europe

• English CEFR B2 (Upper Intermediate) is preferred

• Technical or business bachelor’s degree or equivalent practical experience

• Knowledge of SPIN Selling, Miller Heiman PSS, or Trusted Advisor (Level 3) is an advantage

• Proficiency in using tools & software: Microsoft Office 365, salesforce and SAP