Sales Operations Associate

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at

Pavion and our family of companies are seeking a talented and motivated Sales Operations Associate to join our fire business unit.

Primary Responsibilities:

• Support Sales Team:

• Assist the sales team with daily tasks, including responding to customer inquiries, preparing sales documents, and managing communication.

• Coordinate and schedule meetings, presentations, and sales calls.

• Provide support during the sales process by answering client queries and resolving issues.

• Order Processing & Documentation:

• Prepare and process sales orders, ensuring that all documentation is accurate and complete.

• Track orders and manage logistics, ensuring timely delivery and customer satisfaction.

• Generate sales reports, track metrics, and update CRM systems with relevant data.

• Customer Service:

• Act as a liaison between the sales team and customers, handling inquiries, and solving product or service-related issues.

• Maintain relationships with key clients, ensuring consistent communication and problem resolution.

• Sales Reporting:

• Assist in preparing sales forecasts and analyze data to support the sales team's decision-making process.

• Monitor and analyze key performance indicators (KPIs) to assess sales performance.

• Prepare presentations and reports for sales meetings and team briefings.

• Product Knowledge & Training:

• Develop an in-depth understanding of the company’s products and services to effectively assist the sales team and customers.

• Train new sales staff on internal tools, processes, and product information.

Basic Qualifications:

• High school diploma or equivalent

• 1-3 years of experience in a sales support or administrative role.

• Proficiency in CRM software, Microsoft Office Suite (Excel, Word, PowerPoint), and sales tools.

• Strong verbal and written communication skills.

• Ability to handle customer complaints and sales-related issues efficiently.

• Ability to work collaboratively with sales representatives, management, and other departments.

• Accurate in order entry, sales documentation, and reporting.

Preferred Qualifications:

• Bachelor's degree in business, marketing, or related field (preferred but not required).

• Knowledge of Fire Alarm and/or Security Systems will be helpful.

The hourly pay range for this position is $25.00 to $30.00 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.If you require accommodation or assistance during the application process, please contact us at Careers@pavion.com . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.