Sales Operations & Enablement Lead

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Why This Role Matters

The Sales Operations & Enablement Lead serves as the operational architect of our sales engine. Reporting directly to the General Manager - Solutions & Strategic Client Partnerships, you will establish the operational rigour, governance, and enablement infrastructure required to optimise our sales process.

Specifically, you will focus on reinforcing the first three critical stages of our enterprise sales cycle—prospecting, qualifying, and validating—allowing sales leadership to focus on complex deal strategy and enterprise expansion.

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What You Will Be Doing in This Role

• Architecting Sales Execution & Cadence: Manage and formalise core sales rituals, including owning the New Business Meeting (NBM) qualification process to ensure BDMs are rigorously prepared before presenting pursuits to executive leadership.
• Owning the Enterprise CRM & Data Architecture: Drive full operational management of HubSpot across the Growth department, designing executive performance dashboards, automating workflows, and ensuring uncompromising data integrity.
• Deploying Strategic Enablement Toolkits: Collaborate directly with marketing, creative, and pre-sales leaders to build and refine tailored sales playbooks, go-to-market toolkits, central demo libraries, and proprietary AI proposal generation platforms.
• Leading Commercial Win/Loss Intelligence: Design and execute a structured Win/Loss analysis programme, transforming raw commercial performance data into strategic insights for board and executive decision-making.
• Managing Commercial Operations: Administer the Growth team’s commission structure, target tracking, and monthly sales performance analytics across pipeline sufficiency and cost-of-sales metrics.

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What You Will Bring to the Team

• Proven Operations Track Record: Demonstrated experience in a Sales Operations, Revenue Operations, or Sales Enablement capacity within a B2B corporate, consultative, or technical environment (experience within BPO or CX sectors is highly regarded).
• Technical Fluency: Deep, hands-on administrative expertise with HubSpot CRM, including custom reporting, pipeline analytics, and platform governance.
• Analytical Rigour: A data-driven, analytical approach to identifying operational bottlenecks and implementing targeted process enhancements.
• Autonomous Leadership: Exceptional stakeholder management skills with the initiative to independently diagnose operational gaps and execute systemic solutions.

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Where This Opportunity Can Lead

We treat operational enablement as a strategic incubator for future executive talent. Through direct exposure to senior growth strategy, solutions engineering, and client acquisition, this role offers established succession pathways into Solutions Architecture, Bid Management, or Business Development / Client Relationship Management.

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!