Sales Operations Manager, Amazon Pickup and Return Points

地球上で最もお客様を大切にする企業になることを目指すAmazon！あなたのアイディアをAmazonにて形にしませんか？私たちチームはAmazonロッカーやカウンターを通して、お客様へより便利なサービスを提供すべく取り組んでいます。Sales Ops Teamは、日本全国へのロッカー展開の目標に沿って、ロッカーのライフサイクルマネジメントや新しいプロダクトの展開を担っています。

To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build a world-class delivery experience, this is your chance to make history. We are looking for a dynamic, organized self-starter to join as Sales Operations Manager - Amazon Locker JP.

Amazon Pickup points is an alternative delivery and return solution available to Amazon customers and as the Sales Operations Manager, you will own the functionality of fleet hardware and software solutions. Working with the 3rd party organizations that are responsible for Internet Service provision and Hardware faults or Maintenance calls outs, the role of the Sales Operations Manager will be to arrange and optimize new location installations, hardware moves or decommissions and to manage Locker downtime. This includes the speed with which we respond to outages. Determining the optimum solution set-up on a location by location basis will be the responsibility of the Sales Operations Manager working in conjunction with the service providers. Reporting to the Country manager in JP, the Sales Operations Manager will also be in daily contact with the extended global Pickup team, establishing timelines for new deployments and creating an executable pipeline of primed locations for ISP and Maintenance teams alike. The ideal candidate will exhibit strong project management and interpersonal skills with the ability to work in a fast-paced, innovative climate. Previous experience in IT roll-outs or projects of a similar nature would make for a good platform to step into this role from. The role will also require expertise both in internal team project management and include the management of a small team of external technical personnel.

Related information
[Department] https://www.amazon.co.jp/b?node=5637343051
[Job Function] https://www.amazon.co.jp/b?node=5609903051
[Location] https://www.amazon.co.jp/b?node=5589794051

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

Key job responsibilities

• Own the hardware and software elements of Amazon Lockers in Japan, creating a robust schedule of physical installations
• Manage global supply chain working with product team, SCM team, and suppliers.
• Manage new feature launch/update of operating tool and systems
• Own new product introduction
• Maintain service uptime of 99% by working with vendors, suppliers and Maintenance teams
• Manage and report on the following key metrics on a weekly basis

o Service Uptime
o Delivery performance impacts as a result of kiosk faults
o Customer concessions due to kiosk fault
o % of issues resolved remotely
o Time taken to respond to incidents
o Health of Locker fleet (% of bins available)