Sales Operations Manager
- Compensation
- Not disclosed
- Location
- Lagos, Nigeria
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Sales
- Posted
Skills
Must have
- ● Explain service options, production considerations, pricing and delivery expectations
- clearly.
- ● Maintain consistent communication throughout the customer’s buying journey.
- ● Respond promptly and professionally to enquiries, requests and customer concerns.
- C. Sales Conversion & Account Management
- ● Convert qualified enquiries and prospects into confirmed orders and paying customers.
- ● Prepare and follow up on quotations, proposals and commercial offers in coordination
- with relevant internal teams.
- ● Negotiate pricing and commercial terms within approved company guidelines.
- ● Maintain relationships with existing accounts, identify additional needs and encourage
- repeat purchases.
- ● Monitor client satisfaction and address routine concerns, escalating production or
- delivery issues where necessary.
- ● Develop opportunities for long-term accounts, repeat orders and referrals.
- D. Sales Pipeline & Lead Follow-Up
- ● Maintain an accurate and up-to-date record of prospects, enquiries, quotations,
- negotiations and confirmed orders.
- ● Follow up consistently with prospective customers to improve conversion rates and
- prevent viable opportunities from being lost.
- ● Track each opportunity through the sales process, from initial contact to order
- confirmation and post-sale follow-up.
- ● Prioritize prospects based on business potential, urgency, customer requirements and
- likelihood of conversion.
- ● Maintain an organized customer database and document all relevant interactions.
- E. Quotations, Orders & Internal Coordination
- ● Work with the relevant teams to obtain accurate pricing, specifications, production
- timelines and delivery information.
- ● Ensure customer requirements are properly documented and communicated before an
- order is confirmed.
- ● Coordinate with design, production, operations and finance teams to support smooth
Full description
A. Business Development & Customer Acquisition
● Identify and pursue new business opportunities among SMEs, corporate organizations,
institutions, event organizers, agencies and other potential customers.
● Build and maintain a pipeline of prospective clients through referrals, networking, direct
outreach, social media and other relevant channels.
● Research target organizations, identify decision-makers and initiate professional sales
conversations.
● Promote the company’s printing, branding and corporate identity services to prospective
customers.
● Develop relationships with corporate and institutional clients to generate recurring and
project-based business.
B. Client Engagement & Needs Assessment
● Engage prospective and existing customers to understand their business objectives,
branding needs, project requirements, timelines and budgets.
● Recommend relevant printing, promotional and branding solutions based on customer
requirements.
● Explain service options, production considerations, pricing and delivery expectations
clearly.
● Maintain consistent communication throughout the customer’s buying journey.
● Respond promptly and professionally to enquiries, requests and customer concerns.
C. Sales Conversion & Account Management
● Convert qualified enquiries and prospects into confirmed orders and paying customers.
● Prepare and follow up on quotations, proposals and commercial offers in coordination
with relevant internal teams.
● Negotiate pricing and commercial terms within approved company guidelines.
● Maintain relationships with existing accounts, identify additional needs and encourage
repeat purchases.
● Monitor client satisfaction and address routine concerns, escalating production or
delivery issues where necessary.
● Develop opportunities for long-term accounts, repeat orders and referrals.
D. Sales Pipeline & Lead Follow-Up
● Maintain an accurate and up-to-date record of prospects, enquiries, quotations,
negotiations and confirmed orders.
● Follow up consistently with prospective customers to improve conversion rates and