Sales Operations Program Manager

Overview

The Sales Operations Manager (SOPM) will lead and modernize core Sales Operations planning and execution across the assigned Region or Area, ensuring on-time, on-strategy delivery of segmentation, territory planning, employee data management, and FY planning deliverables. The role is accountable for translating MCAPS strategy into disciplined execution, enabling business leaders with actionable insights, and driving operational excellence through standardized tools, governance, automation, and AI-enabled ways of working.

The role partners closely with Regional, Area, and Sub leadership, SE&O leaders, Segment Leads, Sales Excellence, Finance, HR, Marketing, Transformation, AI Transformation, Core E&O stakeholders, and Global Sales Operations to simplify processes, improve decision quality, and scale consistent operating practices across Asia.

Responsibilities

1. Lead Sales Operations Planning and In-Year Management

• Lead end-to-end planning and execution of segmentation, territory and related FY planning milestones.
• Ensure planning deliverables are completed on time, aligned to MCAPS guidance, and executed with governance across all key milestones.
• Manage planning timelines, resource alignment, FastStart execution, and communication rhythms related to the process
• Partner with Corporate Transformation, Finance, Sales Excellence, HR, Segment leaders, and local leadership to identify risks, address execution gaps, and ensure alignment to business priorities

2. Drive Territory, Segmentation, and Resource Planning Excellence

• Modernize resource planning by shifting from reactive to proactive, data-driven decisions that improve coverage accuracy and business alignment.
• Manage resource allocation, and Employee Data Management in partnership with HR, Finance, Segments, and Area leaders, including governance of in-year changes.

3. Modernize Sales Operations through AI, Automation, and Tool Simplification

• Identify and automate repetitive workflows across Sales Operations planning and execution processes.
• Partner with AI Transformation, RevOps, GSOC, and relevant governance teams to integrate scalable AI agents and capabilities into priority workflows.
• Support tool simplification by adopting standard toolsets, reducing redundant manual work, and retiring local reports or tools where appropriate.
• Drive adoption of MCAPS Help, GSOC services, MSXi reporting, and standardized processes to improve efficiency, scalability, quality, and operational consistency.

4. Strengthen Governance, Stakeholder Partnership, and Execution Rhythm

• Establish and maintain disciplined planning rhythms, leadership RoBs, operating cadences, and cross-functional governance forums.