Sales Operations & Support Specialist

Who are we?

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

We are looking for a detail-oriented and proactive Sales Operations Analyst to join our EMEA Sales Ops & Business Analytics team. The role will be based in Cluj-Napoca.

You will be responsible for supporting the operational efficiency of the EMEA sales organisation through CRM management, process optimisation, data governance, pipeline tracking, and sales planning support.

To be successful as a Sales Operations Analyst, you should be able to manage and improve sales processes, ensure data accuracy across systems, support forecasting and territory planning, and deliver timely operational reporting. You should have strong organizational, analytical, and problem-solving skills with the ability to work cross-functionally and manage multiple priorities in a fast-paced environment.

The Sales Operations Analyst will work closely with the EMEA Sales Ops and Business Analytics Manager, the VP of Commercial Operations, and interact frequently with sales leadership and the wider Commercial Operations department.

An ideal candidate needs to have experience in sales operations, strong CRM knowledge, excellent communication skills, attention to detail, and the ability to work in a dynamic, fast-paced environment with teams across the EMEA region.

Responsibilities:

• Support and maintain CRM data integrity, ensuring correct adoption of tools and processes across the EMEA sales community

• Track and monitor key sales metrics including pipeline creation, win rates, conversion rates, and forecast accuracy, flagging discrepancies and driving data accuracy

• Support the forecasting process by validating data inputs, coordinating submissions, and ensuring timely reporting to leadership

• Assist in the preparation of standard reporting deliverables for the executive team and sales leadership, recommending improvements where applicable

• Support territory and account planning activities, including segmentation and coverage models for EMEA

• Coordinate and support sales planning and budgeting processes, including quota setting and target allocation

• Assist with onboarding and enablement of sales tools and processes for the sales community