Sales Representative

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview of the role

The Retail Sales Representative Showroom is responsible for establishing rapport and credibility with customers to assist in purchasing IKEA's product range while maintaining high merchandising standards and ensuring product availability. The role demands exceeding sales targets by going the extra mile. Success in this position is measured by sales performance, customer satisfaction, and adherence to company standards, contributing to IKEA's top-of-mind presence in home furnishing solutions. The representative must exhibit flexibility and a deep understanding of the retail environment.

What you will do

• Promote sales by identifying opportunities, solving problems, and suggesting additional purchases to achieve sales targets.

• Suggest improvements for sales strategies, identify slow-moving items, and recommend actions to increase sales.

• Maintain product displays using company-approved merchandising standards.

• Become an expert on the product range within Home Furnishing Business (HFB).

• Stay informed on local market trends by gathering information from customers and competitors.

• Keep updated on changes in the company's product range, including new items or updates on existing items.

• Provide feedback to the Sales Manager regarding customer issues or gaps in the product range.

• Conduct daily inspections of the assigned area to check price labels, product tags, and other communication media.

• Review daily stock levels and recommend orders to the Shopkeeper as needed.

• Coordinate with the Procurement Executive regarding stock levels and availability.

• Support sales operations through multitasking, CRM coverage, and cash office management under pressure.

• Understand and meet diverse customer needs by building trust and confidence.

• Prepare pro forma invoices based on customer requirements.

• Maintain contact with customers about new arrivals or interesting items and follow up on quotations.

Required skills to be successful

• Strong customer focus.

• Sales-driven and results-oriented approach.

• Excellent multitasking abilities under pressure.

• Fluency in written and spoken English.

What qualifies you for the role

• University education is preferred.

• 3 to 5 years of experience in a similar retail sales role.

• Proficiency in spoken and written English.

• Strong customer focus and initiative in selling practices.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.