Sales Specialist - DHF Sales NSW

About Doctors’ Health Fund
Doctors’ Health Fund is a restricted private health insurer dedicated exclusively to the medical community and their families. Proudly part of the Avant Mutual Group, we’re owned by doctors, not shareholders, and support more than 50,000 members across Australia. We’re focused on providing quality health cover, exceptional member service and genuine support to Australia’s medical community.
About the Role
We’re looking for a Sales Specialist to join our Doctors’ Health Fund team. As part of our frontline sales team, you’ll support prospective and existing members with their private health insurance needs. You’ll manage inbound and outbound enquiries, follow up sales opportunities, provide clear product advice and help members find cover that suits their needs. This is a customer-focused sales role where you’ll balance delivering a great member experience with achieving sales, retention and quality targets.
This is a permanent, full-time role based in Sydney, with hybrid working and five days per fortnight in the office
Key Responsibilities

Manage inbound and outbound sales enquiries, leads and application follow-ups
Provide accurate and knowledgeable advice on Doctors’ Health Fund products and services
Identify sales, retention and cross-sell opportunities based on member needs
Build positive relationships with prospective and existing members
Meet sales, service, quality and retention targets
Maintain accurate member records and follow through on customer commitments
Maintain strong knowledge of our products and the wider health insurance market
Collaborate with BDMs and the broader team to achieve shared targets
Contribute to improvements across processes, systems and the member experience

Key Capabilities
You’ll be a confident communicator who enjoys helping customers and is motivated by achieving results. You’ll ideally bring:

Previous customer service and/or sales experience
Health insurance experience or knowledge highly regarded
Strong verbal and written communication skills
The ability to build rapport and explain products clearly
Strong organisation and prioritisation skills
A proactive, self-motivated approach
HSC or equivalent
A Bachelor’s degree and ASIC RG146 Tier 1 General Insurance compliance are desirable

If you require any adjustments during the recruitment process, including an alternate application form, please don’t hesitate to contact us at careers@avant.org.au, or call Jack Dingle - Talent Acquisition Specialist on 0478994841