Sales Supervisor, HSR

Main Responsibilities:

• Assist and report to Store Manager/Assistant Store Manager to manage and oversee the daily store operations
• Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships
• Identifies and handle client enquiries, concerns, and complaints
• Ensures store presentation is consistent with our brand image
• Supervise general housekeeping and cleaning duties including performing such duties, if necessary
• Coordinates with the team on the execution of sales plans and store events
• Manage and motivate staff to achieve sales targets established
• Ensures proper security measures are enforced
• Monitors and assists sales staff development by providing on-the-job training, product training, etc.
• Communicate timely with both internal and external parties. Which includes, emails, text messages and phone calls.
• Be a mentor to assistant sales supervisors and guide them where required
• Always maintain a high standard of personal grooming and professional conduct
• Perform any other duties that may be assigned from time to time by the Store Manager and/or Operations Team

Requirements & Capabilities:

• Passion in retail industry
• Tech savvy and good with IT/digital technology
• Fluent in English and other spoken, written languages a plus
• Must be a good team player pleasant service oriented and self-motivated
• Strong team building interpersonal and communication skills
• Hands on computer knowledge of MS Office