Sales Support Associate

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Sales Support Associate. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.

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Essential Duties and Responsibilities:

The goal of the qualified Sales Support Associate is to perform various duties including but not limited to:

• Respond to client inquiries (sales and billing)

• Interact with customers via webinar, phone and email

• Assist with inbound and outbound calls

• Be a key point of contact for subscription renewals

• Monitor and track daily, weekly and monthly billing

• Fully understand clients digital journeys, boost conversion, retention and customer delight

• Fully understand and own Mvix billing system:

• Prepare and send invoices to clients

• Identify and improve billing gaps

• Identify and improve churn

• Create estimates / proposals for existing clients who are looking for additional products from us

• Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones

• Followup with clients on the status of those proposals

• Assist the sales team, as needed

• Create Orders, Invoices and ensure timely payment from clients

• Generate and maintain reports and analytics

What does it take to be a SSA at Mvix?

• Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment.

• Proven accounting experience with strong mathematical skills is a PLUS

• Strong customer service and time management skills

• Understanding of basic principles of finance, accounting and inside sales

• Superb time management and detail orientation

• Proven Client Interaction experience

• Software Guidance: Quick Ability to learn our SaaS software and assist users with simple product-usage type questions.

• Support Packages: Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements.

• Team player mentality

• Competitive Spirit

• Ability to work in a fast-paced, high-energy environment

Preferred skills and qualifications

• Associate’s degree or equivalent

• Experience in accounts receivable (or accounts payable)

• Experience in driving process improvement

Schedule

• Mon-Fri, 8 hour working shift with 1hr “off-the-clock” lunch break

• Staggered Shifts are available upon request

This Role is in-office and reports to our HQ in Sterling, VA. Remote options are available outside of the DMV region.

Benefits include:

• generous PTO, sick leave and holidays

• health and dental insurance

• ongoing certification opportunities

• competitive 401k match

• flexible hours (no weekend/overnight shifts)

• gym membership reimbursement

• company-funded professional development

• life insurance

• short-term disability insurance

• tenure bonus (5yr & 10yr)

• And much more……………

Did we mention a pet friendly environment?

We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.