Full description

Job Summary: The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors.

Job Duties:

Establish strong working relationships with employees and customers to ensure service levels are exceeding customer’s expectations
Resolve product or service problems by clarifying the customer’s complaint, determine the root of the problem, explain the solution, expedite any correction and follow up
Process customer adjustment – Create paperwork for customer returns and process credits
Dispatch for driver; get contact info, wrong addresses when a driver is having a problem
Contact drivers for Estimated Time of Arrival for customers
Handle Return Authorizations with Vendors
Access daily delivery manifests
Maintaining the hot list; communicating between appropriate departments
Making changes to redeliver for wrong addresses or rescheduling a delivery.
Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it.