Carrier Global
Sales Support Manager
- Compensation
- Not disclosed
- Location
- #08-01/02, Perennial Business City, 1 Venture Avenue, Singapore 608521
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Sales
- Posted
Skills
Must have
- · Bachelor’s Degree in Business, Economics, Finance, or a related discipline (Master’s Degree preferred).
- · 5–7 years of progressive experience in sales support, order management or customer service roles.
- · Prior experience managing or supervising teams in a regional or cross-country setup is highly desirable.
- · Strong knowledge of import/export regulations, customs procedures, and trade documentation in Singapore and/or Malaysia.
- · Proven experience in inbound shipment handling and coordination with freight forwarders; outbound shipment exposure is an advantage.
- · Strong working knowledge of SAP Sales Order module and operational processes.
- · Advanced proficiency in Microsoft Excel and PowerPoint; experience with Power BI or similar data visualization tools.
- · Excellent leadership, communication, and stakeholder management skills.
- · High attention to detail, strong analytical capability, and structured problem-solving approach.
- · Ability to manage multiple priorities in a fast-paced environment and operate effectively with minimal supervision.
- Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender
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Full description
Sales Support ManagerCompensation Grade
M3
Country
Singapore
Location
#08-01/02, Perennial Business City, 1 Venture Avenue, Singapore 608521
Job Summary
The Sales Support Manager is responsible to supervise and oversee a team of sales support based in Singapore; ensuring exceptional service delivery, effective parts fulfilment and optimal handling of sales orders. The ideal candidate will exhibit outstanding leadership and problem-solving abilities, with a demonstrated history of improving customer service operations in a regional setting. Proficiency in export and expertise in the SAP Sales Order Module are crucial. The candidate should also be skilled in leveraging technology to boost efficiency and possess a strategic perspective to align customer service initiatives with business objectives.
Key Responsibilities
- Team Leadership & People Management
- Lead, coach, and supervise the regional Sales Support team, fostering a high-performance and customer-centric culture aligned with The Carrier Way.
- Set clear performance expectations, provide regular feedback, and support individual development and succession planning.
- Identify capability gaps and implement training or process improvements to enhance team effectiveness.
- Represent Sales Support in cross-functional meetings and contribute to company-wide initiatives and strategic discussions.
- Parts Fulfilment & Order Management
- Oversee sales order management (end-to-end parts fulfilment) to ensure accuracy, timeliness, and compliance.
- Proactively manage and resolve issues related to part shortages, delivery discrepancies, and customer complaints.
- Support inventory forecasting and customer blanket order management in collaboration with Planners to align stock levels with demand.
- Ensure adherence to company policies, internal controls, and regulatory requirements.
- Maintain accurate and complete documentation for all sales transactions, including quotations, invoices, credit notes, and customer correspondence, and support audit activities.
- Customer Support & Cross-Functional Coordination
- Operations Governance: Lead monthly operations meetings with parts and equipment sales teams to review performance, hub requirements, and operational challenges. Drive action plans and ensure follow-through.
- Stakeholder Collaboration: Work closely with Sales, Marketing, Purchasing, Technical, and Finance teams to align customer service initiatives with business goals.
- Shipping & Logistics: Coordinate with suppliers, freight forwarders, and logistics partners to ensure accurate and timely shipment of parts and equipment, resolving discrepancies proactively.