Sales Support Representative
- Compensation
- Not disclosed
- Location
- Carpi 05
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 1+ years
- Category
- Sales
- Posted
Skills
Must have
- 1–3 years of experience in inside sales, sales support, customer service, or a similar commercial role.
- Experience in manufacturing, packaging, paper, retail, or a related industry is a plus.
- Strong written and verbal communication skills.
- Excellent organizational and time-management skills.
- Strong attention to detail and the ability to manage multiple activities at the same time.
- A proactive approach to solving customer and operational issues.
- Ability to work independently while collaborating effectively with colleagues and customers.
- Comfortable working in a fast-paced, international environment.
- Good working knowledge of Microsoft Office.
Full description
Sales Support Representative
Location: Correggio (RE), Italy
Department: Sales
Employment Type: Full-Time
Support Sales. Build Customer Relationships. Work Globally.
Seaman Paper is a global manufacturer of specialty paper and sustainable packaging solutions. Family-owned and headquartered in Leominster, Massachusetts, the company has been operating since 1946 and serves customers across North America, Europe, and Asia.
We are looking for a Sales Support Representative to join our team in Correggio, Italy. This role provides day-to-day support to our Sales Managers and customers, helping coordinate quotations, orders, samples, customer requests, and international sales activities.
The ideal candidate is organized, customer-focused, comfortable working across different teams and countries, and able to communicate confidently in multiple languages.
What You’ll Do
- Provide administrative and commercial support to Sales Managers, including quotations, samples, orders, and customer requests.
- Act as a point of contact between Sales, Customer Service, Estimating, Operations, and other internal teams.
- Respond to customer inquiries regarding products, services, orders, availability, and delivery status.
- Support international sales programs by coordinating communication, inventory planning, and implementation across Seaman Paper production locations.
- Maintain regular communication with selected existing customers in support of the Sales Manager.
- Manage inbound leads from retail and European markets received through the company website and other sources.
- Qualify and route new leads to the appropriate Sales Manager, distributor, or internal team.
- Research prospective customers using online resources and business intelligence tools.
- Prepare and follow up on customer quotations.
- Process customer orders and coordinate delivery information with the appropriate internal teams.
- Maintain accurate customer, prospect, and activity information in Salesforce.
- Support prospecting and customer development activities.
- Participate in sales and team meetings and contribute ideas to improve customer service and internal processes.
- Work closely with colleagues across different departments and international locations to ensure a positive customer experience.