Salesforce Administrator

Key responsibilities

•Administer and maintain multiple Salesforce instances, ensuring data accuracy and integrity, and overseeing system security, data access and backups.

•Collaborate with business stakeholders to understand business requirements and configure Salesforce to meet those requirements.

•Manage and support the data management process, including data mapping, deduplication, cleansing, validation and testing.

•Manage daily, weekly and monthly Salesforce processes, including handling errors, updating records and cleaning data.

•Accomplish general administration tasks and perform workflow monitoring in Salesforce.

•Develop and maintain custom fields, page layouts, custom objects and workflows to support business processes.

•Develop and maintain reports, dashboards and metrics to support data-driven decision-making.

Key competencies

•Bachelor's degree in Computer Science, Information Technology or a related field.

•Salesforce Administrator/Alteryx certification or equivalent.

•More than two years of experience as a Salesforce Administrator or Data Analyst, with a solid understanding of Salesforce administration and data management using tools such as Excel, Alteryx and DemandTools.

•Strong knowledge of Salesforce configuration, including bulk data import and export, with familiarity with large data sets.

•Experience with data migration and data management, including data mapping, validation, deduplication and testing.

•Experience in following a case approval process, with an understanding of the steps involved, from case creation through to approval and completion.

•Ability to work with SQL and write basic queries to support data management tasks.

•Excellent written and verbal communication and interpersonal skills, with a strong sense of client service.

•A solution-oriented approach, with a strong focus on quality, attention to detail, accuracy, efficiency and the ability to meet tight deadlines.

•Ability to work independently and manage priorities while maintaining consistent quality and performance standards.

•Knowledge of capital markets, funds and asset management will be an added advantage.