Salesforce Administrator

As a Mid-Level Salesforce Administrator, you’ll play a vital role at Hult. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by gathering requirements, designing scalable best practice solutions, and providing excellent support to our internal users. Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority.

At Hult, we are actively embracing AI to transform how we work—we're looking for someone who shares this mindset and is excited to leverage AI tools to drive efficiency, innovation, and smarter solutions across our Salesforce ecosystem.

We are looking for someone with a good understanding of the Salesforce platform who can understand both our current setup and business objectives in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms and clearly explain design options and their potential impact.

In the role of Salesforce Admin you will report to the Technical Delivery Lead and you will contribute to the day to day administration of our Salesforce system while learning the breadth of knowledge form our in-house team. You will be joining our fast-paced Hult Tech Team at its head office in London, working alongside other Salesforce Admins, Developers, and Tech Product Owners.

Key Responsibilities:

• Design, develop, and deploy custom scalable Salesforce solutions using declarative tools such as Flow, validation rules, etc across the different clouds (Sales, Service)

• Evaluate and implement Salesforce AI features (such as Agents & Prompt Builder) to enhance user productivity and business outcomes

• Leverage AI-powered development tools (e.g., Agentforce Vibes) to accelerate solution delivery

• Setup and maintain integrations with 3rd party packages (Conga, Calendly, Financial Force, etc)

• Understands when to use declarative capabilities vs code solutions, including when AI-assisted automation is the optimal approach

• All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules

• Identify opportunities for improving the use of technology to benefit the business operation

• Work with the wider Salesforce team and other business units on projects related to Salesforce administration

• Oversee support tickets

• Performing audits to identify irregularities and maintaining a high degree of data quality

• Monitoring platform usage and adoption

• Keep up to date with release features—especially AI advancements within the Salesforce ecosystem—and strive to implement new solutions where applicable

• Maintain technical documentation up to date

Key Skills:

2+ years experience working as a Salesforce Administrator

Certifications:

• Salesforce Administrator – required

• Salesforce Certified App Builder – preferred

• Salesforce Agentforce Specialist – preferred

Technical Skills

• Proficiency with declarative tools such as Flows and Validation rules

• Data-driven and data literate, Strong analytical mindset

• Knowledge of Sales Cloud and Service Cloud features

• Familiarity with Salesforce AI tools (Agentforce, Prompt Builder, Data Cloud) – hands-on experience preferred, awareness required

• Experience using AI-powered development tools (e.g., Agentforce Vibes) – preferred

• Comfortable using AI productivity tools (e.g., Claude, Copilot, ChatGPT) to enhance day-to-day workflows

• Knowledge of SOQL preferred

• Knowledge of deployment cycle, change management and governance

• Methodical testing approach

• Familiarity with Agile/Scrum methodologies preferred

Soft Skills

• A proactive attitude towards platform enhancements

• Strong problem-solving and analytical skills

• An AI-enabled mindset: curious about emerging technologies, willing to experiment, and eager to find innovative ways to work smarter

• Excellent communication and teamwork abilities

• Ability to work independently and in a team environment

• A keen interest in developing and growing Salesforce knowledge

• Creative and positive in approach and able to adapt to a changing environment