Salesforce Business Analyst

Randstad Functional Consultants (FC) are tasked with facilitating requirements development sessions to gain an understanding of our customer's current state processes and technology in the CRM space, and supporting the implementation work that follow

The FC will elicit current state pain points and uncover gaps in CRM best practices

The FC will initiate and lead design discussions with the technical team and be responsible for documenting solution options

When appropriate, they will also produce more detailed supporting materials such as business process diagrams, wireframes and other context diagrams

As a Certified Salesforce Consultant, the FC should efficiently synthesize both technical and business information and present implementation needs and options confidently

The FC has hands on experience implementing functionality and can act as a knowledgeable liaison between technical teams, testing teams and business stakeholders during all phases of a project

The FC will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement

Building a clear requirements development strategy for each customer engagement

Leading discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations

Organizing and driving process reengineering sessions

Identifying and creating an inventory customer process pain points and gaps in best practices

Defining Personas

Working experience with teams based in offshore - India for example

Experience with having calls with teams based in offshore during overlap time zones

Documenting requirements in User Story format

Performing rapid analysis and decomposition of complex business information into technical process components

Performing business process modeling, user experience modeling and basic technical architecture diagramming

Interpreting technical and business strategy roadmaps and applying a detailed technical solution

Building and demonstrating prototypes in Salesforce

Presenting to business and technical teams

Participating and guiding customers through user acceptance test planning and execution

Leveraging multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)

Recommended Cloud experience

SFDC Service Cloud

SFDC Experience Cloud

3rd Party App Integration

Data Migration

Publish Posting Date

Published Summary

Education Requirements

Bachelors

Hours of Operation

8am to 5pm

Qualifications

A strong understanding of Salesforce capabilities and limitations. Experience in several global Salesforce implementations comprised of the following:
8+ years of experience as a CRM Business Analyst or 8+ years of experience as a CRM Business Analyst or Product Owner for mid-to-large sized organization(s)
5+ years of consulting experience leading business transformation projects
Experience with configuration and familiarity with custom development
Service Cloud and Experience cloud experience is required
Experience working in a scrum setting is required
Experience developing LOE’s in conjunction with the technology team
Excellent presentation and communication skills
Familiarity with enterprise integration tools and extract, transformation and load (ETL) tools
At least 4+ Consultant Certifications
Located and able to work in USA/ Canada from a home office and able to travel for key meetings with client personnel
Salesforce certification