Salesforce & MuleSoft Technical Delivery Manager
Technical Delivery Manager who owns the delivery plan for DeterTech's Salesforce & MuleSoft team — planning sprints, releases and dependencies, coordinating specialists, and keeping Salesforce clouds, integrations and in-house systems shipping predictably. Core stack: Salesforce (Sales/Service/Field Service/Marketing Cloud), MuleSoft, Copado, Azure DevOps, Jira.
- Compensation
- Not disclosed
- Location
- Telford, United Kingdom
- Work setup
- Remote
- Seniority
- Lead
- Employment
- Not specified
- Experience
- Not specified
- Category
- Project management
- Posted
Skills
Must have
- Proven technical delivery management experience, ideally across Salesforce or integration programmes
- Able to create and maintain realistic technical delivery plans, dependencies and milestones
- Strong understanding of Salesforce development/release lifecycles and integration delivery
- Experience coordinating resource and workload across technical specialists
- Risk, dependency, blocker and RAID/RACI management experience
- Sufficiently technical to challenge estimates, understand dependencies and facilitate technical decisions rather than purely project-manage
- Experience coordinating delivery across projects that connect Salesforce (Sales, Service, or Field Service) through middleware (MuleSoft) to back-office systems
- Practical understanding of modern release tools, version control (Git), and deployment pipelines (such as Copado, Copado AI, or Azure DevOps)
- Hands-on experience running Agile/Scrum meetings and managing team backlogs
Nice to have
- Experience with MuleSoft or a similar integration platform's delivery lifecycle
- Agile/Scrum delivery experience or recognised project/delivery credentials (e.g. Scrum Master CSM/PSM, AgilePM)
- Experience guiding testing scope and collaborating closely with a QA / Test Analyst within a delivery lifecycle
- Experience working in technology, security, field operations, or IoT environments
Full description
DeterTech's purpose is giving greater peace of mind to people and communities, every day – and that depends on Salesforce and integration changes landing smoothly and reliably. This role owns the technical delivery plan for the Salesforce & MuleSoft team and coordinates the team to execute it, turning priorities into realistic plans, and plans into delivered work.
Working closely with the Salesforce & MuleSoft Manager and the Salesforce Technical Lead, you'll bring the structure, coordination and technical credibility needed to keep a growing team delivering predictably and safely. You will act as the direct counterpart to the ARC Technical Delivery Manager, orchestrating cross-system releases, API dependencies, and environment synchronisation between our in-house Alarm Receiving Centre (ARC/DTCommand) software ecosystem and our core business systems (Salesforce Sales Cloud, Marketing Cloud Next, Service Cloud, Field Service, MuleSoft, Finance and Manufacturing systems).
This is a remote role, although we value regular face-to-face collaboration. We would ideally like someone who can attend our Telford office around once a week if based locally, or a couple of office visits per month for those based further afield.
**1. Delivery planning and coordination
- Create and maintain realistic technical delivery plans, dependencies and milestones across Salesforce and integration workstreams.
- Coordinate resource and workload across technical specialists, including administrators, analysts and integration specialists.
- Facilitate delivery ceremonies (planning, stand-ups, reviews, sprint retrospectives, and backlog refinement) appropriate to the team's ways of working.
- Implement lean, modern Agile execution frameworks (e.g., Jira, Azure DevOps, Linear), driving sprint cadence, backlog hygiene, estimation accuracy, and predictable sprint delivery.
- Work closely with the Salesforce Lead and Solution Analyst to ensure user stories have clear acceptance criteria and are properly prepared before entering active sprints.
- Risk and dependency management
- Own RAID (risks, assumptions, issues, dependencies) and responsibility matrices (RACI) tracking for Salesforce/MuleSoft delivery.
- Proactively identify and resolve blockers, escalating early and clearly where needed.
- Work hand-in-hand with the ARC Technical Delivery Manager to manage shared release dependencies, keeping ARC platform updates, mobile app releases, MuleSoft APIs, and Salesforce changes aligned.