Salesforce Administrator
Onsite Salesforce Administrator in São Paulo for Otter, a restaurant food-delivery software company. You own day-to-day Salesforce administration (users, profiles, permissions, Flows, automation), build integrations with adjacent systems, and align processes across Sales, CX, and other teams.
- Compensation
- Not disclosed
- Location
- São Paulo, BRA
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- Software engineering
- Posted
Skills
Must have
- 1–3 years of Salesforce Administration experience
- Familiar with the back end of a CRM and making administrative changes that stick
- Proactive 'builder' DNA — sees blockers early and creates order out of chaos
- Analytical and agile, able to switch gears quickly while staying focused
- Collaborative; can translate technical needs into human solutions across teams
Nice to have
- Sales-adjacent experience; understands the urgency of a high-growth sales environment
Full description
Who we are
In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.
What you’ll do
- Be the Salesforce Guru: You’ll be the go-to for our Sales and CX teams. Whether it’s fixing a broken flow, enabling new features, or handling daily admin tasks, you’ll ensure Salesforce works for the team, not against them.
- Own day-to-day Salesforce administration: users, profiles, permissions, page layouts, validation rules, and automation. Build and maintain scalable Flows that support evolving GTM motions.
- Design and maintain integrations between Salesforce and adjacent systems (data warehouse, marketing platforms, finance tools, product telemetry).
- Build the Infrastructure: This isn’t just maintenance—it’s evolution. You will evaluate, build, and document the high-level processes that define how our internal teams interact.
- Bridge the Gaps: You’ll proactively "connect the dots" between departments. If you see a process that’s misaligned or a handoff that’s dropping the ball, you’ll be the one to build the bridge and bring people together.
- Master the Context-Switch: You thrive in variety. One hour you’re deep in technical Salesforce tweaks; the next, you’re collaborating with leadership to map out a more efficient project lifecycle.
What we’re looking for
- The Salesforce Foundation: You have 1–3 years of Salesforce Administration experience. You know your way around the back end of a CRM and understand how to make administrative changes that stick.
- The "Builder" DNA: You don’t wait for a manual. You are proactive, you see blockers before they happen, and you enjoy creating order out of chaos.
- Analytical & Agile: You can switch gears quickly without losing your focus. You’re naturally curious about how things work and why they break.
- A Collaborative Spirit: You’re a people person who can translate technical needs into human solutions. You’re comfortable working across different teams to keep everyone aligned.
- Sales-Adjacent Experience: You’ve spent time around sales teams and understand the urgency and flow of a high-growth environment.