Salesforce Service Cloud Architect

Key Responsibilities:

• Own the technical architecture and solution design for Salesforce Service Cloud implementations.

• Design scalable solutions across Service Cloud, Sales Cloud, and Salesforce Data Cloud.

• Translate business requirements into secure, scalable, and maintainable Salesforce architectures.

• Design and implement integrations between Salesforce and external applications using APIs, middleware, and integration patterns.

• Provide technical leadership for Salesforce Apex development and Lightning Web Components (LWC).

• Establish Salesforce development standards, coding practices, integration patterns, and architectural governance.

• Design data models, data migration strategies, security models, sharing architecture, and data integration solutions.

• Work closely with business stakeholders, product owners, developers, administrators, and enterprise architects.

• Review technical designs and code to ensure scalability, performance, security, and maintainability.

• Troubleshoot complex Salesforce architecture, integration, performance, and data-related issues.

• Guide teams on Salesforce best practices, deployment strategies, DevOps, and release management.

• Ensure solutions align with Salesforce platform limits, security requirements, and enterprise architecture standards.

Required Skills & Experience :

• Strong hands-on experience with Salesforce Service Cloud and enterprise CRM implementations.

• Extensive knowledge of Salesforce Sales Cloud.

• Experience with Salesforce Data Cloud, including data ingestion, unification, data modeling, and activation concepts.

• Strong expertise in Salesforce Integration Services, REST/SOAP APIs, platform events, and integration architecture.

• Strong development knowledge of Salesforce Apex.

• Strong experience building Lightning Web Components (LWC).

• Experience with Salesforce security, sharing, data modeling, governor limits, and performance optimization.

• Strong understanding of Salesforce architecture and design patterns.

• Experience working with large-scale Salesforce implementations and complex integrations.

• Ability to create solution architecture documents, technical designs, and integration/data-flow diagrams.

• Strong analytical, communication, stakeholder-management, and problem-solving skills.