Salesforce Solution Architect in Patient Services

At Slipstream we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with opportunities for internal growth.

Role Summary

The Salesforce Architect, Patient Services is a hands-on senior individual contributor responsible for the end-to-end solution architecture of Patient Services engagements built on Salesforce Health Cloud and Life Sciences Cloud. The architect owns data model, security, integration, and portal design across the Patient Services lifecycle—enrollment, benefits verification, hub case management, adherence, field reimbursement, and patient/HCP engagement. This role is deeply technical: the architect personally designs the solution, writes and reviews code where appropriate, leads architecture workshops with client stakeholders, and ensures quality and scalability across configuration, Apex, LWC, and integration layers. The role partners closely with BAs, developers, QA, validation, and engagement leads to translate clinical and commercial requirements into pragmatic, validated solutions. Limited travel 10% or less. Fully remote.

Core Responsibilities

• Serve as lead Salesforce architect on Patient Services engagements, owning end-to-end solution design across Salesforce Health Cloud and Life Sciences Cloud (Patient Services), with extension into Service Cloud, Experience Cloud, Data Cloud / Data 360, and MuleSoft as needed

• Design and validate solution architecture for Patient Services use cases, including patient enrollment and onboarding, benefits verification, prior authorization, copay and financial assistance, hub case management, adherence and refill, field reimbursement, nurse case management, and patient/caregiver engagement

• Own data model design across Health Cloud and Life Sciences Cloud Patient Services objects (Care Programs, Care Program Enrollees, Care Program Products, Care Plans, Care Requests, etc.), ensuring scalable, extensible, and platform-aligned implementations

• Design security, sharing, and PHI handling architecture, including role hierarchy, sharing rules, restriction rules, field-level security, encryption, and audit logging appropriate for HIPAA and regulated patient data

• Architect integrations across the Patient Services ecosystem, including specialty pharmacy, hub vendors, EHR/EMR, payer and clearinghouse, benefits verification, copay vendors, and patient-facing channels (SMS, email, portal, IVR)