Salesforce Solution & Integration Architect

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

MAIN PURPOSE

Richemont is expanding their presence in Lisbon by opening a Technology Competence Center to serve all the Maisons worldwide. We are looking for a talented Salesforce Salesforce Solution & Integration Architect with strong platform architecture knowledge and proven expertise as an Integration Architect to support the delivery and evolution of the Client360 product within Client Platforms.

You will work in a global environment with highly distributed teams, collaborating with Product, Engineering, Integration Platform, Security and Enterprise Architecture stakeholders. You will translate business and technical requirements into scalable, secure and maintainable end-to-end solutions across Salesforce Service & Data Cloud and the wider Richemont technology landscape.

This is a senior, hands-on architecture leadership role for a large-scale, business-critical Salesforce ecosystem. The successful candidate must demonstrate ownership of complex enterprise solutions spanning Salesforce Service Cloud, Salesforce Data Cloud, middleware, API management, event-driven integration and multiple upstream and downstream platforms. The role requires evidence of architecture leadership in a highly integrated, multi-team and multi-vendor enterprise environment.

MAIN RESPONSIBILITIES

• Own the end-to-end solution architecture for Client360 initiatives, from discovery and option assessment through detailed design, delivery and operational readiness

• Translate functional and non-functional requirements into pragmatic solution blueprints aligned with Client Platforms and Enterprise Architecture guardrails

• Design scalable Salesforce Service Cloud solutions covering data model, sharing and security, automation, extensibility, performance and maintainability

• Lead integration architecture between Salesforce and enterprise platforms, including SAP, Google Cloud Platform and third-party applications

• Define and govern API-led, event-driven, synchronous and asynchronous integration patterns, including security, error handling, resilience, replay, reconciliation and observability

• Collaborate with MuleSoft, Solace, Kong and integration teams to ensure consistent API, messaging and canonical data model practices

• Define clear integration contracts and non-functional requirements covering interface ownership, data quality, throughput, latency, availability, versioning and backward compatibility