Salesforce Technical Lead - Sales & Service Cloud

About CloudLabs :

CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.

Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe.

As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.

With offices in the US, Canada, & India and with the team of 250+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.

What we offer :

• We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize to corporate.

• Flexible remote work.

• Competitive pay package.

• Attractive policy, medical insurance benefits, industry leading training.

• Opportunity to work remotely is available.

Experience Required :

• Minimum 6 - 8 years of hands-on Salesforce experience.

Job Location : India.

Job Type : Remote.

Job Summary :

We are looking for a hands-on Salesforce Tech Lead to guide the design, development and delivery of Salesforce solutions across Sales Cloud, Service Cloud, Data Cloud and Agentforce.

You will lead a small team of developers and admins, own the technical quality of what we ship, and be the link between business stakeholders and the delivery team.

The role combines development, solution and integration design, team leadership and clear status reporting.

Key Responsibilities :

• Lead the technical design and delivery of Salesforce solutions on Sales Cloud and Service Cloud, based on business requirements.

• Design, build and deploy Agentforce agents (topics, actions, prompts and Flow/Apex-backed actions) for sales and service use cases.

• Design and implement Data Cloud solutions: data ingestion, data model objects, identity resolution, unified profiles and segments, and ground Agentforce agents on this data.

• Design, build and support integrations between Salesforce and external systems using REST/SOAP APIs, platform events and middleware, with sound error handling and monitoring.

• Develop and review code in Apex, SOQL/SOSL, Lightning Web Components, Aura and Visualforce, and set coding and review standards for the team.

• Guide, mentor and review the work of developers and admins; plan and assign work within the sprint.

• Configure and optimise Flows, validation rules, reports and dashboards.

• Work with business users and stakeholders to turn requirements into scalable solutions.

• Give regular, clear updates on progress, risks and dependencies to the client and internal management.

• Own testing, deployment and post-release support, using CI/CD and source-controlled releases.

• Apply Salesforce best practices for security, scalability and performance.

• Create and maintain technical and functional documentation.

Required Skills & Experience :

• 6 - 8 years of hands-on Salesforce experience, including time leading or mentoring a team.

• Strong experience with Sales Cloud and Service Cloud.

• Hands-on experience with Agentforce, delivered to production or in a serious proof of concept.

• Hands-on experience with Data Cloud: data streams and ingestion, data modelling, identity resolution, calculated insights and segmentation, and activating data into Salesforce and Agentforce.

• Strong Apex, SOQL, SOSL and LWC skills.

• Proven integration experience: REST/SOAP APIs, authentication (OAuth, Named Credentials), and integration patterns such as callouts, inbound APIs and event-driven integration.

• Solid understanding of the Salesforce data model, security and sharing.

• Experience working in Agile/Scrum teams.

• Strong problem-solving and analytical skills.

Nice to Have :

• Experience integrating Salesforce with SAP (for example order, material, pricing or customer master data), via middleware or direct APIs.

• Experience with Salesforce CPQ (configuration, pricing and quote logic).

• Experience with middleware such as MuleSoft.

• Familiarity with Salesforce DevOps and deployment tools (Git, CI/CD, Salesforce CLI).

Certifications (Preferred) :

• Salesforce Platform Developer I and/or II.

• At least one Consultant certification (Sales Cloud or Service Cloud) is a plus.

• Agentforce Specialist certification is a plus.

• Data Cloud Consultant certification is a plus.

• Integration Architect or MuleSoft certification is a plus.