SAP Ariba Support Analyst, Procurement Technology Solutions

General Description:

The SAP Ariba Support Analyst provides functional support for SAP Ariba applications, assisting with incident resolution, configuration changes, testing, and process improvements across upstream and downstream procurement capabilities. The role partners with business and technology stakeholders to maintain system stability, support users, and drive continuous improvement within the procurement technology ecosystem.

Essential Functions of the Job:

Provide initial end user support for SAP Ariba applications, ensuring system stability, issue resolution, and continuous process improvement for procurement and supplier management functions.

Key Responsibilities

• Provide L2 support for SAP Ariba modules (Sourcing, Contracts, Buying, Invoicing, Supplier Lifecycle).
• Monitor system performance, job failures, and integration exceptions (basic level).
• Support user access, roles, and master data updates (supplier/vendor data, catalog enablement).
• Troubleshoot and resolve functional and basic technical issues raised via ticketing systems.
• Perform root cause analysis and recommend permanent fixes.
• Coordinate with L3 support and SAP for complex incidents.
• Monitor system performance, interfaces, and integrations.
• Support data corrections, master data governance, and reporting issues.
• Participate in UAT support and minor enhancements, assist in testing (SIT/UAT) for enhancements, patches, and releases.
• Perform configuration-level troubleshooting (forms, approval flows, master data, catalogs).
• Analyze and triage issues, escalating complex defects to L3 with proper documentation.
• Maintain knowledge base articles, documentation for known issues and solutions. and standard operating procedures.

Qualifications:

• 4+ years of experience in SAP Ariba support or similar procurement platforms.
• Strong understanding of procurement and supplier lifecycle processes.
• Experience with ticketing tools (ServiceNow, Jira, etc.).
• Basic knowledge of integrations
• Strong problem-solving and communication skills.

Preferred Skills:

• Life sciences/pharmaceutical experience in regulated environments.
• SAP Ariba and/or SAP certifications.
• Experience with ServiceNow, Jira
• Experienced working in a global, diverse and multicultural environment!

Professional Skills:

• Strong written and verbal communication skills
• Ability to work effectively in a collaborative, team‑oriented environment
• Strong analytical and problem‑solving capabilities
• Ability to work independently in a fast‑changing environment