SAP Delivery Manager @ Thessaloniki

#YourOpportunity

Deloitte is a worldwide leader in Professional Services with a presence in more than 150 countries and territories. Since 2018, Deloitte has been operating its Competence Center in Thessaloniki with satellites in the cities of Patras, Heraklion, and Ioannina - which are model hubs of expertise, training, and innovation, specializing in cutting-edge exponential technologies, in which graduates and young professionals undergo immersive experiences, continuous learning, gaining practical insights and hands-on training that empower them to navigate the complexities of the digital landscape.

Deloitte is an ideal working environment for both young and senior professionals who want to take the next step in their careers, offering them a supportive and international working environment that leverages their expertise and potential. Its corporate culture is based on trust and collaboration and ensures diversity and inclusion so that everyone feels part of a great team.

#YourServiceLineTechnology & Transformation

Our Technology & Transformation teams empower organizations to navigate the future through technology-driven business transformation. Combining deep industry knowledge with cutting-edge technology, we deliver tailored solutions that drive innovation, enhance efficiency, promote cybersecurity, and foster sustainable growth.

#AboutYourTeam

We are looking for an experienced SAP Delivery Manager to lead our multifunctional offshore development and implementation delivery center in Thessaloniki. You will oversee SAP implementation projects and manage a team of developers, consultants, QA specialists, and support staff.

You will focus on carrying out actively and responsibly the strategic and operational leadership activities assigned to you. Acting with progressively increasing autonomy within teams, you will be responsible for the quality of your work and its alignment with the clients' priorities, targets and needs.

You will get the chance to share your experience and knowledge with your colleagues in Thessaloniki and abroad and help realize our ambition: "make an impact that matters".

As a SAP Delivery Manager you will be expected to:

• Provide strategic leadership and oversight of SAP implementation projects, ensuring technical excellence, adherence to best practices, and successful solution delivery aligned with business objectives and client strategic goals
• Ensure a smooth and effective collaboration with other Deloitte’s offshore delivery centers
• Define and implement technical strategy and architecture governance for SAP development and implementation initiatives across multiple modules and client engagements; establish technical standards and best practices
• Lead, develop, and mentor multifunctional teams (developers, consultants, QA specialists, support staff), establishing a high-performance culture of excellence, accountability, and continuous professional development
• Direct delivery center operations and strategic planning, including resource allocation, capacity planning, workforce optimization, and SLA management to drive profitability, operational efficiency, and client satisfaction
• Establish and enforce quality standards, performance metrics, and KPIs; monitor delivery timelines, budgets, and quality outcomes; implement strategic corrective actions and continuous process improvements
• Manage escalation processes and provide strategic resolution for complex SAP-related issues in collaboration with senior technical teams and key stakeholders
• Build and maintain strategic stakeholder relationships with clients, internal leadership, and cross-functional teams; serve as primary point of contact for delivery center performance and strategic initiatives
• Ensure organizational compliance with policies, quality standards, delivery methodologies, and regulatory requirements; maintain audit readiness and governance standards
• Lead strategic project planning, resource estimation, and capacity forecasting; drive business development initiatives and actively participate in proposal development and client acquisition activities
• Provide executive-level project status reporting and strategic communication to senior leadership, clients, and stakeholders; proactively identify and escalate risks, opportunities, and strategic recommendations
• Establish and maintain comprehensive project documentation standards, technical governance frameworks, and operational procedures; drive the development and adoption of best practices and enterprise-wide knowledge management systems

#OurRequirementsKey Qualifications

The ideal candidate should have extensive experience in SAP environments with hands-on technical knowledge and proven delivery center management expertise.

• Bachelor / Master’s degree in Computer Science, Computer Engineering or in similar technical-scientific disciplines
• 7+ years of experience in SAP with at least 3 years in management or senior technical leadership role
• Experience managing offshore or distributed delivery centers with understanding of global team dynamics
• Strategic understanding of global team dynamics, cultural diversity, and best practices in offshore delivery models; proven ability to build and lead geographically distributed teams
• Translate complex business requirements into strategic technical solutions; lead cross-functional teams in designing and implementing enterprise-wide SAP solutions that drive measurable business value and competitive advantage
• Proven expertise in SAP implementation methodologies and deep knowledge of SAP development tools and technologies (ABAP, Fiori, Cloud solutions, or equivalent)
• Advanced technical knowledge of SAP modules with ability to provide strategic technical direction and architectural guidance
• Comprehensive understanding of SAP system architecture, integration patterns, and technical design principles
• Excellent communication and executive stakeholder management skills; ability to influence at C-level and manage complex, multi-stakeholder client relationships
• Fluent communication skills in English both oral and written
• Problem-solving and decision-making skills in complex technical and operational scenarios; demonstrated ability to drive strategic solutions

#WhoWeAreLookingFor

Individuals who have a strong will to expand their knowledge of new technologies, a passion to grow within the company and aspirations for career growth. At Deloitte we foster a consultative culture because the best decisions are made in collaboration with others. We approach our work with a collaborative mindset, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact. These are not aspirations, but principles that we all commit to today and every day.

#WhatWeOffer

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits:

• Modern hybrid workplace, characterized by flexibility and Smart Working

• Empowered well-being: We provide multiple program offerings to support your well-being needs (flexible working arrangements, extra days of leave, parental allowances)

• Engagement within international large-scale teams and projects, with opportunities to travel for training or client purposes.

• Constant opportunities for learning with unlimited access to internal and external learning platforms and sponsored certificates aligned with business needs and technology trends

• Challenging and innovating environment where personal development and growth are encouraged, always with transparency and trust

• Diverse culture and active communities that enable you to bring yourself to work

• Team Building and Corporate Social Responsibility Activities

• A buddy to support you with your onboarding

• Private medical health insurance plan

• Ticket restaurant card

• Exclusive Discounts to several retail providers, restaurants and others

• Mobile phone

• Fresh fruits and unlimited coffee everyday at our offices

Please note that all the well-being benefits mentioned above are subject to annual review

Sounds like the sort of role for you? Apply now.Location: Thessaloniki

About Deloitte#OurServices

Deloitte offers integrated services that include Audit & Assurance, Tax & Legal, Technology & Transformation, and Strategy, Risk & Transactions (SR&T) Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world. We deliver outstanding impact on the reputation and success of our clients, in Italy and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.

#OurPurpose

Our purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size; it is about being the first choice. The first choice for the largest and most influential clients and the first choice for the best talent.

#OurValues

At Deloitte, we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism. We value difference, with respect at the heart of our inclusive culture.

#OurTalentExperience

From day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the center of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day.

This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants. Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias & Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias & Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are all companies of the Deloitte Central Mediterranean S.r.l. (“DCM”) geography. DCM, a company limited by guarantee

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