SAP NS2 Senior Support Engineer (Ariba Downstream)

Solution Support Engineering — SAP Ariba Downstream

SAP NS2 is seeking a Solution Support Engineer to support SAP Ariba Downstream products, including Buying and Invoicing, Catalogs, and Guided Buying.

What you’ll bring

Bring your technical troubleshooting skills, customer focus, and ability to independently resolve complex SAP Ariba Downstream issues. You will apply sound judgment, communicate clearly with customers and stakeholders, and contribute to high-quality support in a secure cloud environment.

What you’ll build

You will provide end-to-end technical support by managing service requests, troubleshooting issues, performing root cause analysis, and collaborating with support and development teams to resolve defects. You will create reusable knowledge content, identify proactive improvement opportunities, and support escalations, Priority 1 incidents, and on-call coverage as needed.

Where you belong

At SAP NS2, you will join a customer-focused Secure Cloud Support organization. You will collaborate with global support engineers, product teams, and stakeholders to deliver reliable, secure, and high-quality support for national security and critical-infrastructure customers.

• Experience supporting SAP Ariba Downstream applications, including Buying and Invoicing, Catalogs, Guided Buying, or related procurement solutions.
• Ability to manage concurrent service requests while meeting SLAs, support KPIs, and customer communication expectations.
• Experience troubleshooting complex issues, reproducing defects, and performing root cause analysis.
• Knowledge of procurement processes, including purchase orders, invoices, catalogs, reconciliation, contracts, and sourcing.
• Experience collaborating with development teams on defect reporting, prioritization, validation, and resolution.
• Technical familiarity with SQL, XML/JSON, SOAP, HTTP, SAML/SSO, log analysis, or browser troubleshooting.
• Ability to participate in escalation support, including Priority 1 incidents, war rooms, and rotational on-call coverage.

All your information will be kept confidential according to EEO guidelines.

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency

SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.