SAP Service Delivery Manager
Capgemini Engineering is hiring an SAP Service Delivery Manager in Bangalore to lead SAP AMS engagements — owning service delivery, client and stakeholder management, P&L/budgets, and governance, while leading multiple Agile/Scrum teams and driving automation and SAP transformation initiatives.
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Project management
- Posted
Skills
Must have
- 9-12 years overall experience
- Strong hands-on SAP techno-functional experience with ECC and S/4HANA exposure
- Minimum 5 years in SAP Application Management, including Incident, Problem, Change, and Request Management
- Experience with P&L ownership, budgeting, SOW creation, financial reporting, risk management, and program governance
- Proven experience leading teams and stakeholder management with Agile/Scrum delivery
- Experience driving automation, transformation programs, and operational improvements
- Experience working with ServiceNow/ITSM tools
Nice to have
- PMP/ITIL certification
- Scrum Master
Full description
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Your Role
- SAP Service Delivery Leadership – Lead SAP AMS engagements with ownership of service delivery, client management, and governance.
- Program & Operations Management – Manage program planning, issue/risk resolution, budgets, P&L, financial reporting, and delivery milestones.
- Client & Stakeholder Management – Act as the primary client-facing delivery lead, ensuring stakeholder alignment and service excellence.
- Agile Team Leadership – Lead multiple Scrum teams, mentor team members, and drive successful project execution using Agile/Scrum methodologies.
- Transformation & Continuous Improvement – Drive automation, operational efficiency, quality controls, process improvements, and SAP transformation initiatives.
Your Profile
- Overall Experience 9-12 Years needed.
- SAP Techno-Functional Expertise – Strong hands-on experience in SAP modules with ECC and S/4HANA exposure.
- SAP AMS & ITSM Experience – Minimum 5 years in SAP Application Management, including Incident, Problem, Change, and Request Management.
- Delivery & Financial Management – Experience with P&L ownership, budgeting, SOW creation, financial reporting, risk management, and program governance.
- Leadership & Agile Practices – Proven experience leading teams, stakeholder management, Agile/Scrum delivery; PMP/ITIL preferred, Scrum Master desirable.
- Automation & Service Excellence – Experience driving automation, transformation programs, operational improvements, and working with ServiceNow/ITSM tools.
What you'll love about working here
- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.