School Based Program Manager (LISW/LPCC)

About Primary Health Solutions Our Mission

We meet people where they are and partner with them on their journey towards wellness.

Our Vision

The destination for servant leaders to provide comprehensive and exceptional care.

Our Values

R – Respect

I – Innovation

S – Stewardship

E – Excellence

Program Manager – School Based Summary

This is a full-time supervisory position under the supervision of the Program Director. This position includes clinical management and supervision of client care, management of day-to-day activities in the school and city, clinical supervision of staff and monitoring of school contracts.

A Day in the Life

• Conduct regular supervision with clinical staff

• Liaison with school representatives in each contract

• Periodic review of documentation for clinical content and appropriateness

• Ensure timeliness of episodes and documentation in the electronic health record

• Ensure staff utilize the web-based electronic health record for billing and documentation

• Resource person for problematic situations and cases

• Consultant for clients in crisis, handles risk management (policies and procedures) • Recruit and train staff

• Conduct regular staff meetings

• Promote resiliency and a team approach to children’s problems, issues and system problems

• Plan and coordinate in-service activities and training for staff

• Provide back-up coverage

• Demonstrate support for Agency goals, best practices, certification and credentialing

• Support identification of new funding sources, forms strategic partnerships and develops service opportunities

• Serve as a role model, promote teamwork and empower staff through the delegation of authority as appropriate to the job

• Maximize program efficiency through effective management of human, fiscal, and environmental resources

• Understand the needs of the program and uses creative problem-solving in order to meet those needs in a manner that is fiscally responsible

• Embrace the vision and mission of the agency, encouraging supervisees to operate in a manner that supports the best interest of the person served

• Demonstrate an understanding of local, state and federal policy, and industry changes that impact the agency and is proactive in responding to such changes

• Represent Primary Health Solutions as a professional, accessible organization that promotes harmonious relationships with clients, staff and external customers

• Understand and implement best practice guidelines, trains and coaches’ staff to effectively provide and coordinate quality client care congruent with the agency’s treatment philosophy

• Ensure the appropriate dissemination of information both horizontally and vertically using both oral and/or written communication

• Complete necessary agency audits/ reviews according to appropriate timelines and in accordance with local, state and federal requirements

• Promote education, training and development of staff and encourages their professional growth

• Maintain ongoing familiarity with community resources

• Performs all other duties and tasks as assigned.

Supervisory Responsibilities

• Promote education, training and development of staff and encourages their professional growth

• Conduct regular supervision with clinical staff

• Serve as a role model, promote teamwork and empower staff through the delegation of authority as appropriate to the job

• Monitor all required reports to respective systems\

• Conduct regular staff meetings

Core Competencies

• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.

• Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.

• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.

• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work

procedures, manages time well, and handles information flow.