Scrum Master

This is a Scrum Master role focused on supporting the coordination and Agile delivery of a Mobile team based in Portugal. As a servant leader, coach, and facilitator, you will help the team adopt Agile values and Scrum principles, strengthen collaboration and ownership, and continuously improve the delivery of business value.

What You’ll Do

• Coach the team in Agile values, Scrum principles, and effective ways of working, supporting greater autonomy, self-organization, and accountability;
• Facilitate and continuously improve Scrum events, including Sprint Planning, Daily Scrums, Sprint Reviews, Retrospectives, backlog refinement sessions, and cross-team alignment ceremonies;
• Support realistic Sprint planning by providing visibility over team capacity, workload, dependencies, and delivery commitments;
• Help the team maintain clear Sprint Goals and manage changes during the Sprint without losing focus on agreed priorities;
• Identify, track, communicate, and help remove impediments, delivery risks, and cross-team blockers;
• Facilitate coordination and information flow between the Mobile team and relevant stakeholders;
• Build a strong partnership with the Product Owner, supporting backlog management, prioritization, and shared understanding of the business context and delivery priorities;
• Promote constructive collaboration between developers, Product Owners, technical and non-technical stakeholders, and other delivery teams;
• Protect the team from unnecessary interruptions and uncontrolled scope changes while ensuring appropriate stakeholder involvement;
• Support the onboarding and integration of new team members, encouraging knowledge sharing and alignment across the team;
• Use Agile delivery metrics and reports, such as velocity, cycle time, lead time, and delivery trends, to improve transparency and identify improvement opportunities;
• Ensure that actions, decisions, delivery risks, dependencies, and impediments are appropriately documented and followed through;
• Promote continuous improvement by tracking retrospective actions, sharing lessons learned, and contributing to Scrum Master Communities of Practice;
• Act as a change agent by challenging ineffective processes and supporting the evolution of the team’s Agile maturity.

What You’ll NeedQualifications

• University degree in Computer Science, Engineering, Business, Management, or a comparable field;
• Solid professional experience as a Scrum Master, Agile team facilitator, or in a similar Agile delivery role;
• Experience supporting software development and multidisciplinary delivery teams;
• Experience coordinating distributed or multi-location teams;
• Experience working in scaled, multi-team, or complex Agile delivery environments;
• Strong experience facilitating Scrum events and supporting team self-organization;
• Experience working closely with Product Owners, development teams, technical representatives, and business stakeholders;
• Professional English, spoken and written, is mandatory;
• French and/or Dutch knowledge is considered a plus;
• Experience in banking, financial services, or another regulated environment is considered a strong plus.

Agile & Delivery Skills

• Strong understanding and practical application of Scrum principles, accountabilities, and Agile ways of working;
• Experience facilitating Sprint Planning, Daily Scrums, Sprint Reviews, Retrospectives, and backlog refinement sessions;
• Understanding of scaled Agile frameworks such as SAFe, LeSS, or Nexus, as well as cross-team alignment practices such as PI Planning and Scrum of Scrums;
• Familiarity with Kanban as a complementary flow-based approach;
• Knowledge of Agile estimation and planning techniques, including relative estimation and the distinction between story points and effort-based estimates;
• Strong understanding of backlog refinement, Sprint Goals, capacity planning, and the impact of scope changes during a Sprint;
• Ability to identify, coordinate, and support the resolution of impediments, risks, dependencies, and cross-team blockers;
• Knowledge of Agile delivery metrics, including velocity, cycle time, lead time, and other indicators used to support transparency and continuous improvement;
• Experience using delivery data and team insights to support realistic planning and improve delivery predictability;
• Scrum Master certification, such as Professional Scrum Master I (PSM I), Certified ScrumMaster (CSM), or equivalent, is strongly preferred.

Technical Understanding & Tools

• Good understanding of the software development lifecycle and the engineering practices used by software delivery teams;
• Understanding of CI/CD, automated testing, and their contribution to software delivery quality and predictability;
• Understanding of technical debt and its impact on delivery, quality, and maintainability;
• Awareness of integration and release processes and their impact on software delivery;
• Experience with Agile delivery tools such as Jira, Azure DevOps, Targetprocess, or equivalent, including the maintenance of work items and workflow states;
• Experience with documentation and collaboration tools such as Confluence, SharePoint, Microsoft Teams, and Microsoft Office.

Profile & Other Requirements

• Strong servant leadership, coaching, facilitation, and stakeholder management skills;
• Ability to support and influence teams without relying on formal authority;
• Excellent structured communication, active listening, negotiation, and conflict resolution skills;
• Strong collaboration skills and the ability to work effectively across locations, teams, and cultural contexts;
• Proactive, autonomous, and ownership-driven approach;
• Strong organization, prioritization, and follow-through;
• Ability to communicate delivery risks, impediments, dependencies, and mitigation actions clearly;
• Ability to facilitate constructive discussions and support conflict resolution within the team;
• Adaptability and resilience in changing delivery environments;
• Commitment to knowledge sharing, team alignment, and continuous improvement;
• Ability to support a collaborative working environment that enables open communication and sustainable ways of working;
• Lisbon/Portugal-based, with availability to work under a hybrid model and align with Central European working hours;
• Must own a valid work permit or EU/Schengen Space nationality to legally work in Portugal.

Perks

What We Offer

• Health insurance;
• Life Insurance and Pension Plan Programs;
• Free medical services at the office, including Physician, Nutritionist, and Psychologist;
• Wellness programs;
• Flexben Program, including support for Education, Kindergarten, Training, Technology, and Health;
• Employee Share Purchase Plan;
• Personalized training paths and access to Udemy and Pluralsight platforms;
• Flex-ability program, providing financial and flexible support for people with disabilities;
• Special banking conditions;
• Hybrid working model.