Scrum Master

About Nationwide :

Nationwide Mutual Insurance, a Fortune 100 company with nearly a century of strength, stability, and purpose-driven innovation, is expanding its global technology footprint.

Our Global Capability Centre (GCC) in Hyderabad plays a strategic role in delivering secure, scalable, and customer-focused digital solutions that support millions of individuals and businesses across the U.

At Nationwide, youll join a forward-thinking team that embraces agile ways of working, fosters a collaborative and inclusive culture, and invests in emerging technologies like cloud, data, AI, and cybersecurity.

Our associates contribute to meaningful work that protects futures and strengthens communitiesmaking a real impact every day.

Key Responsibilities :

• Influences, coaches, and mentors team members on software delivery practices and principles.

• Removes impediments to the teams progress; escalate obstacles requiring outside resolution.

• Identifies risks and issues that might have an impact on delivery and provides thought leadership, facilitation, and communication on a mitigation strategy.

• Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Collaborates at the highest level to prioritize work to maximize value towards business outcomes.

• Collaborates with the Agile Team(s) to provide guidance in the areas of analysis, design, development, testing, automation, and deployment while ensuring the usage of the best capability practices.

• Guides and enables DevOps, DataOps, AI/MLOps through the adoption and refinement of software delivery practices on our most complex and strategic efforts.

• Monitors and reports on team progress and performance through enterprise and industry metrics while maintaining data quality supporting metric accuracy.

• Collaborates with senior leadership on demand and financials.

• Actively participates in variable staffing functions for the line.

• Facilitates team cadences on business critical, complex efforts (e.g., retrospective, daily standups, and show-and-tell meetings) to encourage collaboration, communication, and feedback within the team; promote a learning culture and challenge the team to be innovative.

• May perform other responsibilities as assigned.

Qualifications & Experience : Education :

• Undergraduate studies in computer science, management information systems, mathematics or related field is strongly preferred.

Experience :

• Six years of software delivery experience including three years as a Scrum Master or similar role.

• Strong technical expertise in one or more Agile practices and frameworks, including Scrum, Kanban, and Lean.

• Plus, a technical background in Software Engineering.

• Three or more years working with ALM tools and Microsoft Office Suite.

Technical Skills :

• Business Acumen, CI/CD, DevOps, Incident Management, Software Development Life Cycle (SDLC), Scrum/Agile, Software Testing, Technology Roadmap, Vendor Management.

Soft Skills & Attributes :

• Effective communication and collaboration skills.

• Strong mentoring and coaching abilities to guide teams toward self-organization and continuous improvement.

• Initiative-taking in identifying and removing blockers to team progress.

• Ability to work in agile and global environments.

• Demonstrated ability to coach and mentor team members and peers.

• Ability to manage multiple teams and lead cross team initiatives.

• Strong candidates will put the team first, have robust problem-solving ability, conflict resolution skills and be active in the industry.

• Insurance and/or financial services industry knowledge a plus.

Reporting Structure :

• Reports to Technology Director India or higher.

Working Hours :

• Aligned to India business hours with flexibility for global collaboration.

Location Flexibility :

• Hybrid with periodic in-office collaboration.

Equal Opportunity Statement :

• Nationwide is committed to diversity and inclusion.

• All qualified applicants will be considered without regard to race, gender, disability, religion, or other protected categories.