Scrum Master
Scrum Master at Hong Kong's leading digital ticketing company, coaching Dev/QA teams building its in-house Enterprise Ticketing System (ticketflap.com): facilitating ceremonies, removing impediments, refining backlogs, driving retrospectives, and championing practical AI adoption. Core focus: Scrum/Kanban, Agile coaching, Jira.
- Compensation
- Not disclosed
- Location
- Sheung Wan, Central and Western District
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- Project management
- Posted
Skills
Must have
- Minimum 5 years experience in IT roles, including at least 3 years as a Scrum Master for a software development team
- Deep understanding of Scrum, Kanban, and Agile methodologies
- Exceptional communication skills — coaching team members, articulating challenges to stakeholders, mediating conflicts with empathy
- High degree of Emotional Intelligence and Situational Awareness
- Demonstrated ability to manage competing priorities and maintain focus on detail in a fast-paced environment
- Experience with Jira or similar Agile project management tools
- Hands-on experience using AI in day-to-day work and ability to help others adopt it responsibly
- Excellent written and verbal English
Nice to have
- Certified Scrum Master (CSM) or similar Agile certification
- Experience working in a regulated environment or within an ISO27k or PCI-DSS certified organization
Full description
Job Description: Scrum Master
Ready to be the catalyst for continuous improvement at the heart of Asia's live events and ticketing industry? Join our established, passionate team as a Scrum Master to refine and scale our market-leading Ticketing System.
Company Overview
Total Ticketing Limited is Hong Kong’s leading digital ticketing company selling tickets for a wide range of events across Asia through our in-house developed Enterprise Ticketing System (ETS) on www.ticketflap.com.
We also provide our ETS solution to companies and organisations across the globe who produce, promote, and run events and attractions, including integrated resorts, concert promoters, theatre companies, and sports organisations. We are a passionate technology company committed to agile practices and continuous delivery.
We need an authentic Servant Leader and Agile Coach to empower our development teams. You will be instrumental in fostering a high-trust, self-organising environment, clearing paths to ensure our pipeline keeps pace with the dynamic events industry.
As a small, nimble tech team, your influence extends beyond ceremony facilitation—you'll be a key voice in shaping our processes and our product, including how we use AI: in your own work, and in helping the wider organisation adopt it well.
Key Responsibilities
- Agile Facilitation & Coaching:
- Be the master facilitator and coach, ensuring every Scrum ceremony is high value, productive, and focused on delivering results, not just following a template.
- Coach the Development and QA teams on Agile principles and Scrum framework, promoting self-organisation and cross-functionality.
- Understand the situation and challenges of the organisation to identify and adapt Agile principles for the benefit of Total Ticketing.
- Act as the team's first line of defense, proactively identifying and removing organisational or technical roadblocks so they can maintain deep focus on committed goals.
- Use AI yourself as part of how you prepare, facilitate, and follow up, and coach the team to do the same where it genuinely improves the work.
- Impediment Removal & Flow:
- Proactively identify, track, and help remove impediments and dependencies that hinder the team's progress.
- Work with the Product Owner, Project Manager and Customer Success Manager to clarify priorities and refine the sprint backlog to ensure a smooth workflow.
- Foster transparency by maintaining visible artifacts (e.g., sprint backlog, burndown charts) and encouraging open communication.